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ToscanaDrone
Captain
Flight distance : 9255128 ft
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Italy
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CAS-4513546-R3Q6Q7
I sent my Inspire 2 for a repair, you received it last Monday (Signed by REN) but it has not yet been evaluated !!!
Why this delay? It is a machine that is used to work and every extra day is a lost day!

It is not possible that DJI is so disorganized!

Can you check?
7-6 00:52
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DJI Mindy
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Hi ToscanaDrone, we apologize for the extended repair time frame due to the pandemic and the inconvenience caused. I see the drone was sent back at your own cost, may we have your tracking number for further assistance?
7-6 01:07
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ToscanaDrone
Captain
Flight distance : 9255128 ft
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Italy
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Delivered by DHL on June 16, the tracking n° is 1154409550

https://www.dhl.com/en/express/t ... 09550&brand=DHL
7-6 06:28
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DJI Mindy
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ToscanaDrone Posted at 7-6 06:28
Delivered by DHL on June 16, the tracking n° is 1154409550

https://www.dhl.com/en/express/tracking.html?AWB=1154409550&brand=DHL

Thanks for providing the tracking number, I've forwarded to the local repair center to expedite your case, I will also keep an eye on it.
7-6 20:13
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ToscanaDrone
Captain
Flight distance : 9255128 ft
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Italy
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Where is my Inspire 2?!?!?!
You received it on June 16th, today is July 8th and has not yet been evaluated!

This is a way of working as incompetent fools, by people who don't care about their customers!

WHERE IS MY INSPIRE 2, WHERE IS MY ZENMUSE X7!!!!!!!



Incompetent!!!


7-7 23:46
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DJI Mindy
Administrator
Flight distance : 7 ft
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ToscanaDrone Posted at 7-7 23:46
Where is my Inspire 2?!?!?!
You received it on June 16th, today is July 8th and has not yet been evaluated!

Sorry to have kept you waiting, the local repair center has expedited the case and the quotation email has been sent to you, please keep me updated if you need any further assistance.
7-9 05:12
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