This is intended as a warning to customers in Europe purchasing items from DJI. This will be posted to every review site and drone enthusiast I can find.
In the ongoing saga of DJI's failure to deliver my order on time within 7 days, they've now hit 32 days since I placed my order. For more than 5 days a question about the item has been outstanding between yourselves and DHL release the item. ERGO your logistics department has now added to all the other departments who continue to disappoint me with my son’s birthday present. Despite assuring me that:
- When the items were ordered they would all be delivered within 7 days. (Its 32 days since my order was placed today).
- It took you 6 days to inform me that the items would be late, but you failed to tell me how late.
- Your online chat blamed your inability to update your website on COVID-19. How can this be true when websites are updated remotely, which every other business I deal with have managed to achieve.
- You didn’t offer to part-ship the items until I asked. You said at this point that it was only the controller holding up the order. You failed to tell me that the motors were also late and would be shipped with the controller.
- You assured me that my remaining items would be shipped quickly. I’ve now been waiting 12 days since you shipped the remaining items instead of the 1-3 days you said it would be. You said you would ship via DHL Express, you didn't, you shipped by DJI Bulk. So your shipping speed is slower than your current overall lead times you continue to FALSELY advertise on your website and apps.
- Your logistics dept failed to give me the correct reference number to initially track the items, resulting in a further lack of information and concern about your business practises.
You have offered a tiny amount of store credit and a battery as compensation. This isn’t even worth 6% of the total order value that I placed my faith in you to deliver in around the time of your estimations. Please check these yourself as they are freely available online. You haven’t even disputed that I am not correct about any of the facts. You simply continue to apologise and tell me its only another two days. Current Lead times for customers ordering from you NOW:
- DJI Fly More Combo (Mode 2)- 3-7 Working days -I’ve waited 32 days since order placed and 11 days since you (apparently) despatched the item.
- T-Motor HOM Motor- KV1750- 2-5 Working days -I’ve waited 32 days since order placed and 11 days since you (apparently) despatched the item.
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