Hi,

Is DJI repair centre in Netherlands closed?

I have sent my Air 2 over a week ago. They have received it on Monday as signed for by UPS.
On DJI repair site, it still says waiting to be received??

I mean for a brand new drone, that malfunctions, I sent it back and now have to wait for how long before I get it back? Totally dissapointing, that I cannot use my drone.

You  would think DJI would have a better service when someone spends a 1000euros that they will do thir best to give you a replacement asap, and not let you hang..

It'll be in a queue with a number of others pending diagnostic evaluation to ensure that the problems were not caused by pilot error - this will need to go through a few departments within the organisation before finance agree to sign off a brand new replacement under a DOA warranty claim. My DOA P4P took four weeks to be returned and that was before Covid-19 caused staffing issues. If it's been signed for then at least you know it's in their hands. It wouldn't be signed for if they were closed!

Hi B737ng, we are sorry to read your frustration with our customer service, I managed to get your case number via your Forum account, the package was received on July 7 and I will inform the local repair team to check-in the package as soon as possible.