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DJI customer service second to none.
258 5 7-8 12:35
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waltwblady.com
Second Officer
Flight distance : 46696 ft
Canada
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I’d like to add a personal comment about DJI’s Customer Service.

Back in the Spring of 2020 I had connection problems between my M2P, the Remote Controller and my 7.8” CrystalSky tablet. No suggestions on this forum worked. I ended up buying a Smart Controller in order to get back in the air this Summer.

DJI were monitoring my posts, and took it upon themselves to send me a repair ticket and UPS shipment labels to their Service Center in Texas. Short story is… I sent in my RC about three weeks ago and it just arrived this afternoon. Tests show that all my kit is now in perfect working condition. I’ve set up the repaired RC and CrystalSky as a secondary controller for photography.

You know, I’ve read a lot of complaints on this forum about shoddy DJI customer service. I don’t know of any other large manufacturer that would take the initiative and time to help a customer without being asked. The DJI folks have certainly earned my respect. Thanks for all you’ve done guys. Wish I had the bucks to buy one of your big rigs.

7-8 12:35
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A J
Captain
Flight distance : 13123609 ft
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United Kingdom
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Thats encouraging to read and quite refreshing
7-8 13:03
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Woe
Captain
Flight distance : 4129268 ft
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United States
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Good to here.
7-8 13:14
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DJI Mindy
Administrator
Flight distance : 7 ft
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We are pleased to hear everything has been resolved and appreciate your positive feedback, it means a lot to us, wish you have a nice time on flying the drone.
7-8 19:11
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DAFlys
Captain
Flight distance : 1041112 ft
United Kingdom
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Good to know,  Thanks for sharing.
7-9 01:31
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DAFlys
Captain
Flight distance : 1041112 ft
United Kingdom
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Good to know,  Thanks for sharing.
7-9 01:31
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