djiuser_NztXFMVWM6dM
lvl.1
United States
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DJI Mindy Posted at 7-9 00:23
I understand how you feel but we must follow the policy. I've escalated your concerns and request to the higher-level team for better follow-up, we will have someone to contact you for further communication, please wait patiently, thank you.
I'm still not satisfied with this. I have been a vector for DJI sales through my hyping the brand to my friends and family. In my circle I am known as the tech guy and people ask me what to get when it comes to drones and cameras.
Moving forward without question I will be pushing American companies with better technology and WAY BETTER CUSTOMER SERVICE.
Anyone reading this post should realize that Go Pro Hero 8 black is better than anything DJI offers in the space.
Skydio R2 is better than any comparable DJI drone. Both are AMERICAN companies, too. Both companies will support you with fair and reasonable customer service and not leave you to foot a ridiculous bill due to their own incompetence and faulty hardware.
DJI is no longer my preferred drone / camera company and this will have a ripple effect that I am confident will be cost more money to DJI than the cost of repairing this device for free or even for a fair price. Its a huge company, so perhaps they won't realize this economic or reputational impact, but none-the-less it will be there.
Mindy, its not to late to reason with your team and with Ejay and do the right thing here and correct my sour taste for DJI.
I encourage you to further escalate my case so that fairness can prevail.
Thanks.
Zach |
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