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Dji FLY partly in Chinese!?
12505 34 2020-7-9
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NordicFinn
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Hello to community!

Proud new Air 2 owner signed! My first drone ever.

But, Dji Fly App: Why in the earth it is partly in chinese language? On startup screen when i open top left corner Locationg / Fly spots all the menus are in chinse!


What I can do?



And a second question, why Dji have ditch Dji go app (that older app) from this drone? It looks much more informative / professional..

Ty!


2020-7-9
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STRIDE8
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Mine only has Chinese voice on the Airsense
2020-7-9
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NordicFinn
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STRIDE8 Posted at 7-9 09:39
Mine only has Chinese voice on the Airsense

Well, I cant even dream of AirSense at Europe..

But do you have texts in chinese?
2020-7-9
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A J
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You can change the language options in the profile section of the app
2020-7-9
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STRIDE8
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A J Posted at 7-9 11:11
You can change the language options in the profile section of the app

I tried looking for that.. must have missed it.  Will look again.. thanks
2020-7-9
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A J
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STRIDE8 Posted at 7-9 11:25
I tried looking for that.. must have missed it.  Will look again.. thanks

let me see...

profile > settings > language (half way down the left column) - English is the third one down.
2020-7-9
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NordicFinn
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A J Posted at 7-9 11:11
You can change the language options in the profile section of the app

Hmm.. The hole app is ON ENGLISH (Fly mode menus / settings etc.), BUT the map "sections" at Dji Fly app startpage / Fly Spots / Location map is mixed with chinese. Like i said at the beginning..

2020-7-9
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NordicFinn
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A J Posted at 7-9 11:28
let me see...

profile > settings > language (half way down the left column) - English is the third one down.

And that path dosent apply on me! Im on Android 10 and Dji Fly app is up to date.

Profile - Settings - includes only:

Aircraft firm...
Sync flight data..
Camera view
Clear cache
Privacy
Unlock Geo..
Replay Beginner guide
Log Out


Like that:
Screenshot_20200709-230325.jpg
Screenshot_20200709-230344.jpg
2020-7-9
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A J
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NordicFinn Posted at 7-9 11:56
Hmm.. The hole app is ON ENGLISH (Fly mode menus / settings etc.), BUT the map "sections" at Dji Fly app startpage / Fly Spots / Location map is mixed with chinese. Like i said at the beginning..

Oh well - good luck with that!
2020-7-9
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A J
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NordicFinn Posted at 7-9 11:59
And that path dosent apply on me!  Im on Android 10 and Dji Fly app is up to date.

Profile - Settings - includes only:

That reply was to Stride8 - so I really don't CARE if it APPLIES to you or NOT!
2020-7-9
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NordicFinn
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A J Posted at 7-9 13:28
That reply was to Stride8 - so I really don't CARE if it APPLIES to you or NOT!

That wasnt meant of any kind offense! Sorry about that :}

Just to point out this software Issue, so peace.
2020-7-9
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NordicFinn
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A J Posted at 7-9 13:28
That reply was to Stride8 - so I really don't CARE if it APPLIES to you or NOT!
.
2020-7-9
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A J
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NordicFinn Posted at 7-9 13:42
That wasnt meant of any kind offense! Sorry about that

"Thanks for taking the time to reply but that solution won't work for me as I use Android" - would have been far more appropriate! Manners cost nothing!  
2020-7-9
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NordicFinn
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A J Posted at 7-9 13:44
"Thanks for taking the time to reply but that solution won't work for me as I use Android" - would have been far more appropriate! Manners cost nothing!

Sorry my ...ty english.

Still pointing out that i DIDN'T offend you or anybody else. So i dont quite understand why you are offendended of something. And i know that you didn't answer directly to me, but a same matter..
2020-7-9
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A J
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NordicFinn Posted at 7-9 13:42
That wasnt meant of any kind offense! Sorry about that :}

Just to point our this software u

.
2020-7-9
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DJI Paladin
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Hi. I am sorry for the trouble this has caused. With regards to this matter. May I know the model of the mobile device please? Kindly please back up your DJI  Fly application and reinstalled the said application. Please  keep us posted for further assistance. Thank you.
2020-7-9
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NordicFinn
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DJI Paladin Posted at 7-9 22:33
Hi. I am sorry for the trouble this has caused. With regards to this matter. May I know the model of the mobile device please? Kindly please back up your DJI  Fly application and reinstalled the said application. Please  keep us posted for further assistance. Thank you.

Hi Paladin and thanks for reply.

Actually i have tested 2 different devices. Primary device what use fly is Huawei P20 android 9 (latest currently) and secondary device is OnePlus 8 android 10 (latest). And both of those has same issue.

I Just did make that uninstall / install prosedure. And it dosent help either of those devices.

Really Odd.

Whats the correct place to give proper feedback of this Dji Fly App generally? I mean other matters than this. Cause you propably will put this matter forward.

2020-7-9
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LeZo
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That's the problem.
The DJIFly interface is Chinese in some places.
Samsung Note10



2020-7-10
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NordicFinn
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LeZo Posted at 7-10 00:46
That's the problem.
The DJIFly interface is Chinese in some places.
Samsung Note10

Yea. It's a bit annoying

And this looks like its got nothing to do certain devices. All tho these are android devices. I havent been able to do test at any apple devices. So i dont know is there this same problem occured..

2020-7-10
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DJI Paladin
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NordicFinn Posted at 7-9 23:57
Hi Paladin and thanks for reply.

Actually i have tested 2 different devices. Primary device what use fly is Huawei P20 android 9 (latest currently) and secondary device is OnePlus 8 android 10 (latest). And both of those has same issue.

Thank you for the additional information. I am sorry to know that the issue still persists after completing this troubleshooting step. With regards to this concern. I will forward this thread and concern to our DJI designated team for further attention. Again, I am sorry for the trouble and thank you for your understanding.
2020-7-10
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NordicFinn
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DJI Paladin Posted at 7-10 02:34
Thank you for the additional information. I am sorry to know that the issue still persists after completing this troubleshooting step. With regards to this concern. I will forward this thread and concern to our DJI designated team for further attention. Again, I am sorry for the trouble and thank you for your understanding.

No worries man!

These things happen. I just hope that they could fix this issue ASAP.

Thanks!
2020-7-10
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小仙女的星巴克
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Maybe because both of your devices are from the Chinese. The first setting language is Chinese. My Poco F2 Pro have that issue too. But my Samsung Galaxy S20 Ultra don't have it.
2020-7-10
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NordicFinn
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小仙女的星巴克 Posted at 7-10 04:25
Maybe because both of your devices are from the Chinese. The first setting language is Chinese. My Poco F2 Pro have that issue too. But my Samsung Galaxy S20 Ultra don't have it.

Hmm.. What you mean by that? Phones language is on Finnish. Dji app language is on english.

But anyways moderator allready put this matter to devteam.  
2020-7-10
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DJI Paladin
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NordicFinn Posted at 7-10 03:13
No worries man!

These things happen. I just hope that they could fix this issue ASAP.

You are more than welcome and thank you for your understanding.
2020-7-12
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djiuser_EbIgjZahCvaX
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I had same problem, and found a fix or well workaround. The problem is the missing translation of the language on your phone. Its not supported, and the App go to default , witch is set to Chinese and not english as it should have be when sold / used in other places then china.  So what i did, was on my Android  (10 ), go to  Settings -> Language and Input - > Language and region ->Languages and add English and set it as default.  Now the app will display the Zones in English as it should have done by default as English is a supported translation.  I take this will work on all Android versions and even iOS, but its not a fix, its a workaround, and this need to be corrected in the app.  Cheers.
2020-7-14
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NordicFinn
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djiuser_EbIgjZahCvaX Posted at 7-14 12:26
I had same problem, and found a fix or well workaround. The problem is the missing translation of the language on your phone. Its not supported, and the App go to default , witch is set to Chinese and not english as it should have be when sold / used in other places then china.  So what i did, was on my Android  (10 ), go to  Settings -> Language and Input - > Language and region ->Languages and add English and set it as default.  Now the app will display the Zones in English as it should have done by default as English is a supported translation.  I take this will work on all Android versions and even iOS, but its not a fix, its a workaround, and this need to be corrected in the app.  Cheers.

Thank you very much! This is a working workaround indeed.

And same time you pointed exact app bug to Dji. Mods pass this on, ty.
2020-7-15
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LeZo
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The new version solved the problem.

Thx!
2020-8-15
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mirandaright87hotmail.com
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You should probably use a translation service or try to use Google translate. I know only a paid trusted service like https://translationreport.com/chinese-translation-services. Do your research on what meets your needs better. I don't think you need a paid service for this issue
2020-11-16
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djiuser_XpPSY9sJ9wJk
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My phone language is set to Dutch and the video tutorials in DJI Fly App / Academy appear in Chinese.
When I change my phone language to English the video tutorials are in English !
2021-8-20
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shompie
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STRIDE8 Posted at 2020-7-9 09:39
Mine only has Chinese voice on the Airsense

Mine too.  Worthless
2023-1-29
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shompie
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A J Posted at 2020-7-9 11:11
You can change the language options in the profile section of the app

Doesn’t work.
2023-1-29
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Yaros1
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Because you can only change the app language inside the app if it is on DJI RC remote.
On DJI Fly for mobile phones version that is not available.
2023-1-30
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brandon293021
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2023-3-9
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Jake. A
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Thats weird. Try changing the language settings a couple times.
2023-3-9
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brandon293021
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2023-7-2
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