DJI GO keeps crashing
1276 12 2020-7-10
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cartoshca
lvl.2
Russia
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So I have a mavic mini CE, iPhone 11, and the DJI go app keeps crashing on launch.
My phone is up to date, with 40gb storage free, I tried rebooting and reinstalling the app several times - it just keeps crashing. Please get it together DJI, I need this drone for work.
2020-7-10
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cartoshca
lvl.2
Russia
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Correction, I’m talking about DJI Fly, not DJI GO.

I tried using it with the remote plugged in and unplugged, I also tried hard resetting my iPhone  - same issue.
2020-7-10
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Dennis_W
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Germany
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same thing here, iOS 13.5.1, iPhone 7. tried on different phone thats never seen the app -> crash on start if wifi is on. wifi off, the app start, but cant register because wifi is off and it wont connet via mobile carrier (?!)
reinstall doesnt help. reboot doesnt help.
2020-7-10
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cartoshca
lvl.2
Russia
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Dennis_W Posted at 7-10 03:30
same thing here, iOS 13.5.1, iPhone 7. tried on different phone thats never seen the app -> crash on start if wifi is on. wifi off, the app start, but cant register because wifi is off and it wont connet via mobile carrier (?!)
reinstall doesnt help. reboot doesnt help.

Turning off WiFi (in settings menu) didn’t help my case.
2020-7-10
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fans610d5810
lvl.1
Flight distance : 31952 ft
Puerto Rico
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Same here, just got home from trying to fly, couldn't get DJI Go or Fly to open on iPhone or iPad.
2020-7-10
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djiuser_i4nERVmb2oEk
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United States
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I have the same problem. Mavic Mini, iPhone XR iOS 13.5.1. I’ve uninstalled rebooted reinstalled multiple times (no success). Tried airplane mode (no success).

I purchased this device yesterday, is this normal support?
2020-7-10
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cartoshca
lvl.2
Russia
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djiuser_i4nERVmb2oEk Posted at 7-10 03:34
I have the same problem. Mavic Mini, iPhone XR iOS 13.5.1. I’ve uninstalled rebooted reinstalled multiple times (no success). Tried airplane mode (no success).

I purchased this device yesterday, is this normal support?
Honestly my DJI products work as intended 4 out of 5 times, so I guess better get used to it.
2020-7-10
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IJD One above all
lvl.4
Flight distance : 137388 ft
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Denmark
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it happens together in DK _ dji go 4 does not work :::: keeps crashing.....
2020-7-10
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IJD One above all
lvl.4
Flight distance : 137388 ft
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Denmark
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IJD One above all Posted at 7-10 03:47
it happens together in DK _ dji go 4 does not work :::: keeps crashing.....

rebooted reinstalled multiple times (no success)   
2020-7-10
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Dennis_W
New

Germany
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it seems to be a facebook SDK issue,looks like they need to fix their platform so that vendors and their applications based on the sdk work.
https://forum.dji.com/forum.php?mod=viewthread&tid=220038
2020-7-10
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djiuser_4W1ocD359AL2
New

United Kingdom
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same in the UK
2020-7-10
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djiuser_4W1ocD359AL2
New

United Kingdom
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crashes on lunch, just spoken to on line support apparently they working on it. app only will launch if you disable your network so  airplane mode and wifi

2020-7-10
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi. I am sorry for the trouble this has caused. With regards to this matter. May I know are your still experiencing the same issue? Please keep us posted for further assistance. Thank you.
2020-7-12
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