Aircraft Disconnected after crash
776 4 2020-7-13
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fansfe01d173
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United States
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Aircraft showing disconnected after crash. Gimble still works. Aircraft won't start. Say's Gimble cannot receive Main controller data. This was after about a 40 ft. fall. IMU will not calibrate at all. Can't change distance or altitude.Tried to update and stops at 20%. Says update failed. uplode error log
Error code: 0x020903
Will not factory reset.
2020-7-13
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fansfe01d173
lvl.1
United States
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12345678910
2020-7-13
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DJI Stephen
DJI team
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Hello there. I am sorry to read and to know what happened to your DJI Mavic Mini. Since there was a crash that happened and you are receiving this error message after the said crash. It would be best to contact our DJI support team at https://www.dji.com/support for further assistance. We have a professional team that will do there best to fix and give out the best resolution for this issue. Again, I am sorry for this trouble and thank you for your understanding.
2020-7-14
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JetSam
Core User of DJI
Flight distance : 3462946 ft
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Spain
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DJI Stephen Posted at 7-14 00:42
Hello there. I am sorry to read and to know what happened to your DJI Mavic Mini. Since there was a crash that happened and you are receiving this error message after the said crash. It would be best to contact our DJI support team at https://www.dji.com/support for further assistance. We have a professional team that will do there best to fix and give out the best resolution for this issue. Again, I am sorry for this trouble and thank you for your understanding.

pHANTOM 4 MATE ....
2020-7-14
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JetSam
Core User of DJI
Flight distance : 3462946 ft
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Spain
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due to your accident, the device should be completely overhauled in technical service, IMO
2020-7-14
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