Hi
Can you check were the order is

Thanks
Jose

Welcome to the club. I’m thinking about bringing the Better Business Bureau into this. Which is actually a shame because I know this brand has been around for so long and make truly unreal drones and equipment. But not providing true answers and warning the buyers of shipping delays just seems wrong. The fact that they can’t even get the “MID” to fedex in a reasonable time is absolutely frustrating.  I’m about at my wits end. If anything, dji knows they will be slacking on getting the clearance process done, so the least they can do is overnight these packages once they finally provide the paperwork.  

Hi Jose, sorry to keep you waiting, your package has arrived in Japan currently and the next station is the US, I have contacted our logistics team to push the shipment, appreciate your patience.

DJI Mindy Posted at 7-13 20:07
Hi Jose, sorry to keep you waiting, your package has arrived in Japan currently and the next station is the US, I have contacted our logistics team to push the shipment, appreciate your patience.

Hello, Would also like to know where my package is at this time, any update is much appreciated!! Order #0015584005921

DJI Mindy Posted at 7-13 20:07
Hi Jose, sorry to keep you waiting, your package has arrived in Japan currently and the next station is the US, I have contacted our logistics team to push the shipment, appreciate your patience.

Hello, Would also like to know where my package is at this time, any update is much appreciated!! Order #0015584005921

DJI Mindy Posted at 7-13 20:07
Hi Jose, sorry to keep you waiting, your package has arrived in Japan currently and the next station is the US, I have contacted our logistics team to push the shipment, appreciate your patience.

urgent order
0019415005580
hi dji i have send many emails and chat online regarding my order that i have not recieved
i contact fedex regarding the isue and they told me the sender needs to contsct them something happend to the package
please resolve this problem cause its out of my hands to resolve the pachage  being more than 17 days already
and i have not recieved my order   
and
DJI IS NOT HELPING ME TO RESOLVE THIS PROBLEM AND I AM HAVING A BAD CUSTOMER EXPERIENCE WITH THE COMPANY
THANK YOU

My order number is         0010548050839.  My order is being held hostage as well in Memphis TN. any help would be greatly appreciated

Hi Mindy
it held in Memphis TN
can you check this
Jose

hoser1 Posted at 7-14 18:38
Hi Mindy
it held in Memphis TN
can you check this

I will forward your order to our logistics team, our team will help to check and keep an eye on it. Please don't worry, I hope you will receive it soon.

UgunnaH8this Posted at 7-14 17:52
My order number is         0010548050839.  My order is being held hostage as well in Memphis TN. any help would be greatly appreciated

Hi there, we'll follow up it on your post: https://forum.dji.com/forum.php?mod=viewthread&tid=220383, thanks.

Alexzone Posted at 7-14 12:40
urgent order
0019415005580
hi dji i have send many emails and chat online regarding my order that i have not recieved

Hi there, we have replied to your post: https://forum.dji.com/forum.php? ... 7&page=1#pid2215673, thanks.

Philipplin Posted at 7-14 10:59
Hello, Would also like to know where my package is at this time, any update is much appreciated!! Order #0015584005921

Hi Philipplin, I have forwarded your order to our logistics team, our team will push FEDEX to update the trakcing information asap. Thanks for your patience.