No Osmo Found
4247 4 2020-7-13
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MRomine
lvl.4
Flight distance : 850971 ft
United States
Offline

Trying to connect my Osmo Pocket directly to my iPhone 7 but I keep getting the error message, 'No Osmo Found'. Was working earlier today but not now.

iOS 13.5.1

Osmo Pocket Firmware: 01.10.00.30

DJI Mimo v1.3.2(95120)

Steps: Plug Osmo Pocket into iPhone->launch Mimo app->turn on Osmo Pocket->click camera icon in Mimo app->app looks for Osmo pocket but can not find.

The wireless module works fine.

Any thoughts regarding my issues?

Thanks
2020-7-13
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Curt1591
Second Officer
Thailand
Offline

Even though it's plugged in, turn Bluetooth off and back on.

And/or

Restart the iPhone.
And/or

Delete and re-install Mimo.




2020-7-14
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DJI Stephen
DJI team
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Hello there MRomine. I am sorry to know that you are having issues with your DJI Osmo Pocket. Can you please try to uninstall and reinstall the DJI Mimo application to see if the issue will still persist or please try using a different recommended mobile device for us to be able to isolate the said issue. Please keep us posted and thank you.
2020-7-14
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MRomine
lvl.4
Flight distance : 850971 ft
United States
Offline

Thank you! So simple, rebooted iPhone and everything is now working.
2020-7-14
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Curt1591
Second Officer
Thailand
Offline

MRomine Posted at 7-14 04:19
Thank you! So simple, rebooted iPhone and everything is now working.

If you are new to Apple products, you will find that a simple reboot will solve many problems.
2020-7-14
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