DJI Mindy
 Administrator
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D2kixr5CPUuN Posted at 7-20 09:50
Dear Mindy Thank You very much for help ! Now I set the care refresh on my drone and I can fly more quietly. I think that the Mavic mini is a very good drone and every company in the world will try to imitate it but to keep high the esteem of the company (in line with the high quality of the product) It is very important a prompt reply in the technical assistance that often suffer of delays and uncertain waiting times above all in the more urgent cases. I think that in DJI is very important increase the number of people working in assistance and also to build a net of quite independent DJI assistance centers in each country with an high volume of registered drones to keep the situation manageable.
Before to buy this second drone I lost my first DJI Mavic Mini (my first Drone at all) during a flyaway in medium windy conditions after 5 days of usage as many others similar cases reported in this forum. I sent the following email to DJI assistance three times by attaching the flight log just to try to understand what happened but unfortunately I never received a reply :-) (request 2900835)
Thanks for your valuable suggestion, we understand there is a long way to go, but we will keep learning and improving our customer service.
I see email 2900835 has been replied each time and we need more details. I will post the email content here:
In order to figure out the cause of the accident, please kindly follow the instructions below to provide more information for accident data analysis:
I. Sync your Flight Records
Please refer to the attached tutorial named How to Sync flight records in DJI FLY APP to sync the flight records.
II. Export the Flight Records from DJI Fly APP on your mobile device
Please follow the attached instruction named How to export the Flight Records or Video Cache files from the DJI FLY to export the entire flight record folder with MCDatFlightRecords file, as well as the cache video.
Please upload all the files to google drive or dropbox and share us an open link.
III. Accident Details
1. DJI Fly App Email Account (associated with this accident):
2. Accident Date and Time:
3. Accident Location (in details):
4. Accident Description:
IV. Basic Information
1. Serial number of the drone: (if you do not have it, please provide us the serial number of the remote controller) :
2. Full Name:
3. Contact Number:
4. Shipping Address: (none po box address with zip code)
5. Proof of purchase: please attach it to us or provide us the DJI order number if you purchased it from DJI store.
Please note:
1. Flight records and flight data are important in judging if the accident is a pilot error or product error, and the warranty claim might be denied if you fail to provide the required information.
2. Flight records for data analysis will be accepted by the DJI data analysis team only when the aircraft is within the warranty period.
3. Once we have confirmed that you have synced your flight records and provided the data, it will take around 3-4 business days to conduct data analysis and notify you. |
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