DVI Mavic Air 2 wont activate. spent 6.5 hrs over chat and phone for replacement.

(CAS-4581725-R4Y5Y2)



This was assigned July 2 and havent recived a UPS Label yet.


Again called after 96 mins wait time call dropped.


Frustration 100%

Hi Ganesh Kumaran, we are so sorry for the trouble you've experienced, upon checking your case, it is a replacement case and our support team has explained since it has been out of the replacement period (over 15 days), it is unable to be sent back as a replacement ticket. We've changed it to the repair case and will inform the team to issue the shipping label in priority as long as your address is eligible for it, thanks for your understanding.