Hiya,

My order 0019757955880 is in customs with the MID tracking error. I see this is common so I assume it'll be dealt with, I just wanted to post to see if I could get a status update and make sure it's pinged on your end to get taken care of still. Thanks so much.

Hi Yuriike, we are so sorry for the customs clearance delay, the required information has been provided by our team and the status shall be updated soon, we will keep an eye on it, thank you very much for your patience.

DJI Mindy Posted at 7-15 20:35
Hi Yuriike, we are so sorry for the customs clearance delay, the required information has been provided by our team and the status shall be updated soon, we will keep an eye on it, thank you very much for your patience.

I have the same issue, stuck in Anchorage message is
Itemized breakdown of product composition required
Recommended action: Shipper to provide.
Original Delivery date was supposed to be July 15, please help.
Order no 0019899035040

djiuser_f01Ghfq73KlO Posted at 7-18 19:18
I have the same issue, stuck in Anchorage message is
Itemized breakdown of product composition required
Recommended action: Shipper to provide.

Hi there, sorry for the shipment delay, I will forward to the logistics team for verification, once I get any news, I will keep you updated.

DJI Mindy Posted at 7-18 20:06
Hi there, sorry for the shipment delay, I will forward to the logistics team for verification, once I get any news, I will keep you updated.

Hey Mindy I am having the same issue. My dji mavic air 2 has been stuck at Memphis with the same MID clearance delay. I tried calling dji support and sending emails but no one is really helping me out. I see you on the forums helping everyone with this issue can you please help me as well. I attached a screenshot of my order number

DJI Mindy Posted at 7-18 20:06
Hi there, sorry for the shipment delay, I will forward to the logistics team for verification, once I get any news, I will keep you updated.

My order number is 0010195899087

djiuser_zApzRUbrTInz Posted at 7-20 09:09
My order number is 0010195899087

Hi there, sorry to keep you waiting, we've verified with the team that your order is pending for the customs clearance, our customs affairs dept. are working on this. We will keep an eye on it, appreciate your patience.

Hello all, I am also having a similar issue. My order number is 0018363486102. My order has been held at FedEx customs since last week, MAY 8TH, 2023. I have contacted DJI several times in regard to this for more answers and keep getting told "we have escalated the situation" and "you don't need to worry about anything." Further those I do speak with tell me they can't help me and that I should get contacted by the appropriate departments within 24-48 hours for more information and answers and then get no response. I also ask to speak directly with the appropriate teams to figure out exactly what is going on but get told to wait an additional 24-48 hours. FedEx is contacting me several times asking for specific customs paperwork to be filled out. FedEx is also stating that if they don't receive this paperwork then they will send my package back to shipper. When purchasing I did not agree to have to fill out any paperwork on my end.

Thank you in advance,
A worried customer

maturtle98 Posted at 5-16 09:43
Hello all, I am also having a similar issue. My order number is 0018363486102. My order has been held at FedEx customs since last week, MAY 8TH, 2023. I have contacted DJI several times in regard to this for more answers and keep getting told "we have escalated the situation" and "you don't need to worry about anything." Further those I do speak with tell me they can't help me and that I should get contacted by the appropriate departments within 24-48 hours for more information and answers and then get no response. I also ask to speak directly with the appropriate teams to figure out exactly what is going on but get told to wait an additional 24-48 hours. FedEx is contacting me several times asking for specific customs paperwork to be filled out. FedEx is also stating that if they don't receive this paperwork then they will send my package back to shipper. When purchasing I did not agree to have to fill out any paperwork on my end.

Thank you in advance,

Hi, there. Thank you for reaching DJI Forum. I'm sorry to read and to know about this issue you've encountered with your order. This is not the experience we want you to have. Upon checking on my end, our designated team was able to send an email recently regarding the concern. May I confirm if you are able to receive it? Additionally, did FedEx send you a form regarding the concern since the courier tried to contact you?