Hi!
I lost my gorgeous Mavic Mini right now
in Saint-Petersburg, Russia

i bought it mounth ago in official Apple store here.

S/N 1WGCH354121YKZ

it was quick and uncontrolled death

i just took off (with good GPS signal and all safety - like manual said)
i was on a harbour, good weather, windy but not too much and 100% batteries.
drone was in 3-5 meters in front of me and 5-7 meters above water.
I was choosing my frame to shoot and in one moment drone lost the signal - sometimes it happens but it have some parameters what to do.
But in this case drone starts to react weird - it moves down and start to fly the right and then to the left so easily came face to face with harbour and drop down in water.
I did my best with controller but only tried to took it UP high, but there was no signal anymore - so i didnt even pilot it(

So we don't have official services in Russia and i don't have my drone now - what should i do?

Please help.

Hi, there. We're truly sorry for the incident. We highly suggest sending an email to suppor@dji.com. Please attach the flight records of the day of the incident. You may include the exact time for verifications.

Thank you very much for your patience.