Hello everyone,
SO im trying to check the FIrmware on my Phantom 4 Pro and when i hook it to the computer and start the DJI assistant i get the following message:

"Cannot Load FIrmware List. Please Retry" (photo below)

I have unhooked the drone and tried again with the same message coming up. I have also rebooted my computer. (Running a Dell PC not laptop)
Any ideas as to what the issue could be??

Thanks
COA

Also, when I hook my drone up via USB I get the notification that the driver was not found. (Unidentified Device) is the drone USB Port.

Hello there. I am sorry to read and to know that you are having this issue on the DJI Assistant 2 for the DJI Phantom 4 Pro. Can you please try to download the DJI Assistant 2 once again on this link ( https://www.dji.com/phantom-4/info#downloads ) and try to see is the issue will still persist. Please keep us posted for further assistance. Thank you.

DJI Stephen Posted at 7-16 20:07
Hello there. I am sorry to read and to know that you are having this issue on the DJI Assistant 2 for the DJI Phantom 4 Pro. Can you please try to download the DJI Assistant 2 once again on this link ( https://www.dji.com/phantom-4/info#downloads ) and try to see is the issue will still persist. Please keep us posted for further assistance. Thank you.

Stephen, The link you provided for my issue fixed the problem. Thank you for your timely response and solution.

COA_M600_PIC Posted at 7-20 11:44
Stephen, The link you provided for my issue fixed the problem. Thank you for your timely response and solution.

Hi there. You are very much welcome and it is my pleasure to help you. If you have any other inquiries or concerns with DJI. Please feel free to post it here at DJI Forum. We are all here to help and support you. Have a safe and a happy flying always.