This page contains a plethora of contacts, none of which deals with complaints.
https://www.dji.com/contact


I wish to make a formal complaint about the repair service I have received for a product under warranty.  I need an email address with which to send this complaint.


Regards

I guess you can start here:
https://www.google.com/search?cl ... ;q=dji+contact+info

What was/is the issue with your setup?

https://www.dji.com/uk/support/p ... ite&from=footer

Hi there, we apologize for any unpleasant experience with our repair service, here is the link to reach our customer support team: https://www.dji.com/support?site=brandsite&from=nav
You could also keep us updated here with the details, we will do our best to help.

I also would like to submit a formal complaint as I have gone through the process and have only been met with unprofessionalism and still no solution.

same here. 2 months waiting for an answer for a Mavic reparation under guarantee. It seems they have lost my package in their premises. And they don't want to return my money back or replace my device. It's unbeliable

I had paid $160 for runaway coverage. I had a runaway incident. When I looked at the "fee" for replacement of my DJI Magic 2S I found that the coverage required a $850 replacement fee. Combine that with the $160 coverage and you can get a brand new complete Mavic 2S with a new warranty,  two batteries, replacement propeller blades controller and cables instead of just a 2S body only replacement. That means the coverage has zero value and represents a complete rip off. So...you can cancel my replacement request and I will figure out a better company to deal with in the future. Thanks for nothing...literally nothing. Buyers beware, don't bother with the coverage...only DJI gets any benefit with this program.

I would guess most buyers of Flyaway insurance check the price of the excess before considering it. Besides weren't you also buying care refresh with the same insurance purchase?
Have you submitted the logs to DJI or posted them here for analysis by some of the people here.

Celestial4 Posted at 9-3 12:20
I had paid $160 for runaway coverage. I had a runaway incident. When I looked at the "fee" for replacement of my DJI Magic 2S I found that the coverage required a $850 replacement fee. Combine that with the $160 coverage and you can get a brand new complete Mavic 2S with a new warranty,  two batteries, replacement propeller blades controller and cables instead of just a 2S body only replacement. That means the coverage has zero value and represents a complete rip off. So...you can cancel my replacement request and I will figure out a better company to deal with in the future. Thanks for nothing...literally nothing. Buyers beware, don't bother with the coverage...only DJI gets any benefit with this program.

Hi, Celestial4. I apologize for the inconvenience this has caused you. I replied to your post here: https://forum.dji.com/forum.php? ... 857&pid=3122097 Kindly check. Thank you.

Jalexmartin@mac.com