Hi,

I crashed my drone and opened a case. I don't have DJI Care. Do I have to send the drone with my own label?
Case: CAS-4654965-F7P6K1


Best regards
Maurice

Hi fans8361e446,
Sorry to hear about your unfortunate incident. How did you apply for the repair case? If you applied through our website, the address will be shown during the application process. Please use a local delivery service to send your package to us (DHL, UPS, Hermes, etc.). Be aware that the customer needs to cover the delivery upcoming costs.

For reference:

After further investigation, we found out that the corresponding address for your case is "DJI Europe B.V. RMA Department - Daelderweg 21,6361 HK NUTH,The Netherlands"

DJI Thor Posted at 7-20 06:58
After further investigation, we found out that the corresponding address for your case is "DJI Europe B.V. RMA Department - Daelderweg 21,6361 HK NUTH,The Netherlands"

Thanks! Yes I created the case like that.

OK, so there is no free shipping label for me. I have to buy one and send the package to that adress.

fans8361e446 Posted at 7-20 06:59
Thanks! Yes I created the case like that.

OK, so there is no free shipping label for me. I have to buy one and send the package to that adress.

That is correct. If you have any questions or encounter any issues please feel free to contact us again.

Since 2 Weeks I got no update anymore with dhl. Did you get the drone?

https://www.dhlparcel.nl/en/follow-your-shipment?tc=CY232817825DE&pc=6361%20HK&op=Volg%20je%20pakket&lc=en-NL

fans8361e446 Posted at 8-17 03:24
Since 2 Weeks I got no update anymore with dhl. Did you get the drone?

https://www.dhlparcel.nl/en/follow-your-shipment?tc=CY232817825DE&pc=6361%20HK&op=Volg%20je%20pakket&lc=en-NL

I am sorry to hear about this. Just to double confirm, the shipment number is CY232817825DE, right? According to the tracking number, it has not been delivered. Please contact DHL for the status of the shipping. Please keep us updated on the case. Thank you.

DJI Susan Posted at 8-18 00:56
I am sorry to hear about this. Just to double confirm, the shipment number is CY232817825DE, right? According to the tracking number, it has not been delivered. Please contact DHL for the status of the shipping. Please keep us updated on the case. Thank you.

Yes, that's my shipping number. Very weird... I will do that...

fans8361e446 Posted at 8-18 01:09
Yes, that's my shipping number. Very weird... I will do that...

Thank you, please keep us informed about the result.

There is a result from DHL. They can't find it... That's terrible because there is a insurance up to 500 EUR only. I'm very disappointed.

Whats happening now? Do you deactivate my drone? Do I have to do anything else?

Regards
Maurice

fans8361e446 Posted at 10-12 01:58
There is a result from DHL. They can't find it... That's terrible because there is a insurance up to 500 EUR only. I'm very disappointed.

Whats happening now? Do you deactivate my drone? Do I have to do anything else?

Sorry to hear that, we will confirm with our logistics team to see whethere there is anything we can do for you in this situation. Please wait a moment, thank you.

We've confirmed with the team that there is nothing we can do in this situation since the shipping label was not provided by DJI, you are recommended to contact DHL for a claim.