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Firmware Update
590 3 2020-7-20
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fans5f6a452f
lvl.1
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Anyone ever have problems updating firmware? Ronin assistant V2.0.2 installed. Connect Ronin S to computer and when I click the Ronin icon it acts like it is starting but returns a message saying Failed to load list. I am guessing that is a list of firmware versions to choose from. Then says try again. I have re installed , tried different computers, tried different usb cables. At a total loss. Any help would be welcome.  Thanks in advance.
2020-7-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, sorry to trouble on loading the firmwarec list. Please refer to the following suggestion.
1. Please ensure that the computer's network is fast. You may try anothe network, such as the Hot Spot;
2. Please make sure that the computer and Ronin-S are properly connected;
3. Please try to unplug the cable, restart the gimbal;
4. Please remove the Focus Wheel and try again.
2020-7-20
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fans5f6a452f
lvl.1
United States
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DJI Mindy Posted at 7-20 20:11
Hi there, sorry to trouble on loading the firmwarec list. Please refer to the following suggestion.
1. Please ensure that the computer's network is fast. You may try anothe network, such as the Hot Spot;
2. Please make sure that the computer and Ronin-S are properly connected;

Still no luck. Tried taking off focus wheel off, changing cables, three different computers. At a loss

2020-7-21
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DJI Mindy
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fans5f6a452f Posted at 7-21 06:24
Still no luck. Tried taking off focus wheel off, changing cables, three different computers. At a loss

Sorry for the late response and the issue was still not solved. Please help export the log and the device’s serial number.
Log Address
1. Go to My Computer → C Drive → User Folder → Current User Folder → AppData Folder → Roaming Folder → DJI Assistant 2 → Ronin → Log

2. Mac address: ~/Library/Application Support/DJI Pro Assistant For Ronin?/?Contents?/?DJIApp

Please upload to Dropbox or Google Drive and then post the link here, thanks.
2020-7-26
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