I am already regretting my order from DJI.com. I wished I had came here first to the forums before odering my drone. My first drone at that. Order placed on July 10th. According to tracking, it has been in a "Clearance delay - Import"  status since July 17th.

Clearance delay - Import
Itemized breakdown of product composition required.
Recommended action:  
Shipper to provide.


This is rediculous. There should be a warning when ordering from DJI.com telling you the mess that your getting into. I would have taken my business somewehre else.


Order no. 0015899493920

B&H were closed Saturday afternoon when I attempted to order the last Mavic 2 Pro but when they reopened for checkout Sunday morning somebody else already bought the item. I'm not happy with B&H nor DJI, my package has been in clearance delay since Saturday. Contacted support, no response. Tracking Number:  190121410140 / Order: 0012699857970

We are sorry to hear about your disappointment. Your case will be forwarded to the corresponding team and we will inform you about the updates as soon as we receive them.

Hi the-AK & christopherg98，
our custom affairs department is currently working on a solution for the custom clearance issue. We are sorry to ask for your patience once more and to keep checking your order status.

The same exact thing happened to me, I think our order might be together. I contacted FedEx and they said they are waiting to hear back from DJI about the 400 piece bulk order that our drones are a part of.

fans54135901 Posted at 7-21 06:02
The same exact thing happened to me, I think our order might be together. I contacted FedEx and they said they are waiting to hear back from DJI about the 400 piece bulk order that our drones are a part of.

Wow. Thanks for the heads up. Mine has been stuck in ANCHORAGE, AK since 7/17.

Sounds like a lack of preparation or experience on the shipper (DJI.com). A delay for clearing customs is normal. But this is crazy. Lesson learned.

Oh, I doubt DJI will extend the DJI Refresh period for the delay in shipping? I guess that would be expecting too much from DJI.

DJI Thor Posted at 7-20 22:49
Hi the-AK & christopherg98，
our custom affairs department is currently working on a solution for the custom clearance issue. We are sorry to ask for your patience once more and to keep checking your order status.

Thank you for your time and help.

Hi I have clearance delay also in AK  since July 18th can you please help  ??  My ORDER NUMBER     0017860985948

eddggoo Posted at 7-21 11:03
Hi I have clearance delay also in AK  since July 18th can you please help  ??  My ORDER NUMBER     0017860985948

Check your tracking number. Mine shows "International shipment release - Import" as of a couple hours ago.

Hi eddggoo,
Please check the current status of your delivery. Your package had been released for international shipment.

DJI Thor Posted at 7-21 20:03
Hi eddggoo,
Please check the current status of your delivery. Your package had been released for international shipment.

i got it thank you

eddggoo Posted at 7-22 20:59
i got it thank you

Always happy to help

A similar challenge here.

My Mavic Air 2 and accessories are stuck in MEMPHIS, TN with the message:
Manufacturer name and address or manufacturer identification code (MID) for each commodity required.
Recommended action: Shipper or Importer must provide manufacturer name and address or manufacturer identification code (MID).

I assumed DJI had done this so many times that logistics would not be a problem. I was very wrong. At no time has there been an estimated delivery date, and without expectations, frustration in the times of same-day delivery, I am working to be patient and understanding, but this is frustrating. It has now been a full week and I still don't even have an estimated delivery date.

Order Number:001648098596907/21/2020 14:43:31 (UTC-5)

djiuser_oRicxCwmzUy8 Posted at 7-28 05:01
A similar challenge here. [view_image]

My Mavic Air 2 and accessories are stuck in MEMPHIS, TN with the message:

Thank you DJI, for the first time, my delivery has a date associated with it, and it's today! Pretty excited.

MikeReedKS Posted at 7-29 00:46
Thank you DJI, for the first time, my delivery has a date associated with it, and it's today! Pretty excited.

Thank you for your update, think you'll get the drone soon! Happy and safe flying.

My Mavic 3 has an Order Delay import in Memphis since November 11. DJI ORDER 0019986700573

Please let me know if you can get it released.

fansf9b244f1 Posted at 11-12 21:17
My Mavic 3 has an Order Delay import in Memphis since November 11. DJI ORDER 0019986700573

Please let me know if you can get it released.

Hi there, I've managed to get your order number via your forum account. It has been forwarded to our corresponding team to check and follow up, our team will push FedEx to expedite the process. Thanks for your patience.

the same story, I ordered as a gift, the website said delivery to Alaska would take 2-3 business days. I was absolutely sure that my drone would come to me from a warehouse in the USA, but no, it came from China and got stuck at customs. Why don't they warn? Before that, I bought this drone on amazon, and sent it back, because they sent me a used drone, it was broken, and without a vacuum seal. What is happening with the service in the USA?!

djiuser_dlTvQ4UfRIVG Posted at 12-28 21:13
the same story, I ordered as a gift, the website said delivery to Alaska would take 2-3 business days. I was absolutely sure that my drone would come to me from a warehouse in the USA, but no, it came from China and got stuck at customs. Why don't they warn? Before that, I bought this drone on amazon, and sent it back, because they sent me a used drone, it was broken, and without a vacuum seal. What is happening with the service in the USA?!

We replied to you here, please have a look. https://forum.dji.com/forum.php? ... 069&pid=2939764