Does anyone know how you can request a refund for the Care Refresh coverage? I purchased the plan on 7-17-2020 for my DJI Mini. I have since returned the DJI Mini to BestBuy and exchange it for a DJI Air 2 so the coverage for the DJI Mini is not needed. I reached out to DJI via support@dji.com a handful of days ago but I didn't get a response. I sent another e-mail and nothing. I reached out to online support and they told me to reach out to djicare@dji.com today. I have not heard back from them at all. In the past, they have returned my e-mail within a day.

Hi Joshing21,
Sorry for the unpleasant experience with our service. Your case had been forwarded to the corresponding team and is under review. You will be informed as soon as there are any updates about your case..

DJI Thor Posted at 7-21 19:35
Hi Joshing21,
Sorry for the unpleasant experience with our service. Your case had been forwarded to the corresponding team and is under review. You will be informed as soon as there are any updates about your case..

Thank you. I look forward to hearing from y'all.