Hi All
I wonder if any one can help. I took out the care refresh on my new drone however it crahed into the sea with a compass/IMU error and I am not able to retrieve it so cant claim. Since we are on vacation I had to buy a new drone and want to transfer my refresh onto my new drone(MA2). Its is like only 2 weeks old.

I have emailed the care team, no reponse! Been on the on support chat 4 times called the care care team and no help.
Each department keeps pushing me to another one but no one actaully helps.
Has anyone had similar issues?
Thx

Hi Juggler, we are so sorry for your loss and the unpleasant experience with our support team. I managed to get your email record via your Forum account and will escalate to the DJI Care Team to follow-up your email in priority. Please keep an eye on the email response later.
Your experience will also be forwarded to our management department to look into, rest assured we will keep learning and improving our customer service.