SemperFiGuy
lvl.1
Flight distance : 45643 ft
United States
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Ice_2k Posted at 7-23 04:56
are you holding the RC correctly, with the antenna pointed towards the drone? Are you flying high enough? Are you sure there's not a building or something between you and the drone?
All good questions, thank you. I am very experienced and am sure to always have my antennae in the correct position depending on the drone and also adjust the height the further out the drone goes.
I have returned/exchanged my 1st Mavic Air 2 at Best Buy and am now in the process of testing the replacement unit.
As an aside, I was very disappointed at DJI, as I had sent them several emails through their customer support site, and never received the courtesy of a reply.
I am now awaiting a reply from Customer Service on how to transfer the Care Refresh that I purchased on the 1st (defective) drone to the 2nd (newest) drone, and again, after two days, nothing. Currently my Care Refresh is showing the serial number for the old, defective drone. My fear is that if I have to use the Care Refresh for the new drone they'll deny it because the serial number is different. There was a 28 day gap between the old and the new. |
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