Where to find spare parts
3728 9 2020-7-25
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dommyt87
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United Kingdom
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I am looking for somewhere to get replacement parts for the DJI Mavic air 2, specifically one of the rubber supports for the gimbal. While cleaning my drone with an air duster I looked away for a split second and got too close to one and popped it. I have tried to look online but had no luck yet, I'm wondering if anyone knows if/where I can get the replacement part from.
2020-7-25
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A J
Captain
Flight distance : 13838848 ft
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United Kingdom
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You'll be very hard pressed to find a genuine set of MA2 gimbal dampeners on line - DJI don't tend to sell small parts for their consumer drones to be repaired by the owner. The best places for such parts are usually Ebay, Amazon and specialised RC dealers who are official resellers for DJI like Heliguy. There are none from what I can see. You can always contact Heliguy directly and see what they can do for you as they have trained DJI technicians on site or may be able to order the parts for you.
2020-7-26
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dommyt87
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A J Posted at 7-26 00:26
You'll be very hard pressed to find a genuine set of MA2 gimbal dampeners on line - DJI don't tend to see small parts for their consumer drones to repaired by the owner. The best places for such parts are usually Ebay, Amazon and specialised RC dealers who are official resellers for DJI like Heliguy. There are none for what I can see. You can always contact Heliguy directly and see what they can do for you as they have trained DJI technicians on site or may be able to order the parts for you.

Thank you! I thought I was going mad when I couldn't find them! I'll give heliguy a try and see what they say
2020-7-26
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A J
Captain
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dommyt87 Posted at 7-26 03:15
Thank you! I thought I was going mad when I couldn't find them! I'll give heliguy a try and see what they say

I’ve used them before - UK’s biggest official DJI dealer
2020-7-26
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DJI Stephen
DJI team
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Hello there dommyt87. I am sorry for the trouble this has caused and thank you for reaching out. Since there is a part of your DJI Mavic Air 2 that is missing. I would recommended for you to contact our DJI Support Team at https://www.dji.com/support for further assistance with regards to this matter. Just a reminder that  DJI do not recommend doing a DIY in fixing the said issue to avoid further damaging the said unit and not to void the warranty of the said drone. Thank you.
2020-7-27
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VHF
lvl.2
Flight distance : 178307 ft
France
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DJI Stephen Posted at 2020-7-27 20:09
Hello there dommyt87. I am sorry for the trouble this has caused and thank you for reaching out. Since there is a part of your DJI Mavic Air 2 that is missing. I would recommended for you to contact our DJI Support Team at https://www.dji.com/support for further assistance with regards to this matter. Just a reminder that  DJI do not recommend doing a DIY in fixing the said issue to avoid further damaging the said unit and not to void the warranty of the said drone. Thank you.

But customers with the skills want to replace this ridiculous parts by themselves..................................
No way to find a complete part list, with all the reference as many other things like your car, your washing machine etc.......  
A shame.....
2022-7-4
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VHF
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France
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And the first question of the DJI support is "where are you from", because it seems you can't have the same spare parts if you're living here or there....
2022-7-4
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Sean-bumble-bee
Core User of DJI
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VHF, are you aware that this is a thread in which the post preceding yours was made almost 2 years ago?
2022-7-4
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VHF
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France
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Sean-bumble-bee Posted at 7-4 01:44
VHF, are you aware that this is a thread in which the post preceding yours was made almost 2 years ago?

Yeah I love to see nothing has changed since, even when customers ask for something...
2022-7-4
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Sean-bumble-bee
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good one lol
2022-7-4
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