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cannot activate the tracker
317 15 2020-7-26
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ririlan
First Officer
Flight distance : 879154 ft
Canada
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Hi, I can't activate the tracker using my iPhone XS. I try to make a selection but nothing happen. If i keep pressing, this activate the camera to move.  Any other iPhone XS user having the same problem? I've tried it at 4k 30fps and 1080 30fps. No luck
2020-7-26
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righton
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United States
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i am having the same problem, it won't trace in active track mode. it switches to spotlight.
2020-7-26
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A J
Captain
Flight distance : 13838848 ft
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United Kingdom
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Once the subject is highlighted tap the active track icon then immediately tap GO - it times out very quickly if you don't and reverts back to spotlight.
2020-7-26
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ririlan
First Officer
Flight distance : 879154 ft
Canada
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A J Posted at 7-26 06:42
Once the subject is highlighted tap the active track icon then immediately tap GO - it times out very quickly if you don't and reverts back to spotlight.

I don't even get the highlighted green area!!! It's like nothing happen. If I keep pressing, I get the camera orientation option.
2020-7-26
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A J
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ririlan Posted at 7-26 06:44
I don't even get the highlighted green area!!! It's like nothing happen. If I keep pressing, I get the camera orientation option.

Don't press the screen - you need to drag a box. Alternatively switch on the subject scanning in the app then tap the highlighted subject. If that still doesn't work then do an advanced sensor calibration using DJI Assistant 2 for Mavic on your computer.
2020-7-26
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ririlan
First Officer
Flight distance : 879154 ft
Canada
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A J Posted at 7-26 06:48
Don't press the screen - you need to drag a box. Alternatively switch on the subject scanning in the app then tap the highlighted subject. If that still doesn't work then do an advanced sensor calibration using DJI Assistant 2 for Mavic on your computer.

That is a work around. I'm going to try the target scanning this afternoon.
2020-7-26
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A J
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ririlan Posted at 7-26 06:54
That is a work around. I'm going to try the target scanning this afternoon.

And if that doesn't work then perhaps reinstall the app &/or refresh the firmware.
2020-7-26
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ririlan
First Officer
Flight distance : 879154 ft
Canada
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Something went wrong somewhere. I didn't even have the Target Scanning line !!! So I reinstall the apps and it all appears ;)

Thanks
2020-7-26
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DJI Paladin
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Flight distance : 318 ft

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Hi. Thank you for reaching out to DJI Forum. We are happy to know that your previous trouble was resolved by following AJ's advise. If you have further concerns or inquiry with regards to DJI, please feel free to post it here at DJI Forum. Thank you.
2020-7-27
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righton
lvl.1
United States
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how many feet min or max can you do active track in follow me mode? it's not in the manual, i can't find it.
2020-7-28
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GaryDoug
Captain
Flight distance : 381512 ft
United States
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righton Posted at 7-28 17:57
how many feet min or max can you do active track in follow me mode? it's not in the manual, i can't find it.

Can you clarify your question? Are you asking about how far the drone will track a target or how far away the target can be?
2020-7-28
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righton
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how far away the target can be?
2020-7-28
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ririlan
First Officer
Flight distance : 879154 ft
Canada
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I think it is more about size. If the sensor can 'see' the difference between the subject and is surrounding, it's going to be able to track it.
2020-7-29
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KC_dronie
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Flight distance : 95013 ft
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ririlan Posted at 7-26 09:12
Something went wrong somewhere. I didn't even have the Target Scanning line !!! So I reinstall the apps and it all appears ;)

Thanks

This is the exact issue that I'm having.  I'm using an iPhone 11.  I already tried re-installing the app, but it still doesn't work.  I haven't tried refreshing the firmware on the drone.
Just so that I know, did you only reinstall the app on your phone to solve this issue or did you also refresh the firmware on your drone?
2020-7-31
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ririlan
First Officer
Flight distance : 879154 ft
Canada
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KC_dronie Posted at 7-31 06:56
This is the exact issue that I'm having.  I'm using an iPhone 11.  I already tried re-installing the app, but it still doesn't work.  I haven't tried refreshing the firmware on the drone.
Just so that I know, did you only reinstall the app on your phone to solve this issue or did you also refresh the firmware on your drone?

I deleted and reinstall the app from Apple. With the reinstall, I checked and there was an update firmware available which I applied. And now, I've read that 1.1.6 is in a roll out. Still not available where I am but can't wait to download it!!!
2020-7-31
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KC_dronie
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Flight distance : 95013 ft
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ririlan Posted at 7-31 07:25
I deleted and reinstall the app from Apple. With the reinstall, I checked and there was an update firmware available which I applied. And now, I've read that 1.1.6 is in a roll out. Still not available where I am but can't wait to download it!!!

I was able to fix my issue a couple of days ago.  I downloaded Mavic Assistant 2 for my macbook, hooked-up my mavic 2 to my laptop, and reset the firmware.  That solved my issue.  FocusTrack works like a charm now!!!

Hope this works for everyone else having the same issue

https://www.dji.com/downloads/softwares/assistant-dji-2-for-mavic
2020-8-3
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