Hi!

When looking at the contents of my account on the left, it only shows a Mavic Mini.
There should be both an Inspire 1 Pro, a Mavic 2 Pro and an Inspire 2.
How come they do not show on my account?!?

Best rgds.

Hi CRKrogh, to clarify, only when the forum account email is the same as the email that you used for activating the drone, the avatar shows under your account. If the email address are different, or the drones were bought second hand (had been activated by another email), they will not show up on your account.
Could you please provide the serial numbers of your Inspire 1 Pro, a Mavic 2 Pro and an Inspire 2 to me to double check?

Serial# on the drones not showing up are:
W21ACI27011702 = Inspire 1 Pro
09Y2F7H0046297 = Inspire 2
163DF93001RE47 = Mavic 2 Pro

CRKrogh Posted at 8-1 05:22
Serial# on the drones not showing up are:
W21ACI27011702 = Inspire 1 Pro
09Y2F7H0046297 = Inspire 2

Hi, thank you for providing your serial numbers. It appears that all drones are activated in various email addresses. As previously mentioned, if the email address is different, or the aircraft been activated to other email addresses, this will not appear to your avatar. This is why the Mavic Mini avatar is only available on your profile to which your DJI Forum account email was used.

Hoping this clarifies your issues concerning your drone avatars on your account. Thank you for your patience.

DJI Diana Posted at 8-1 09:22
Hi, thank you for providing your serial numbers. It appears that all drones are activated in various email addresses. As previously mentioned, if the email address is different, or the aircraft been activated to other email addresses, this will not appear to your avatar. This is why the Mavic Mini avatar is only available on your profile to which your DJI Forum account email was used.

Hoping this clarifies your issues concerning your drone avatars on your account. Thank you for your patience.

Thank You for getting back on this.
Well, I suspected as much - but is it then possible to reassign the drones, ie. by either moving them to my account ot re-enable them from my account?

CRKrogh Posted at 8-6 02:19
Thank You for getting back on this.
Well, I suspected as much - but is it then possible to reassign the drones, ie. by either moving them to my account ot re-enable them from my account?

Hi! I would like to know this too, as I just recently got a great second hand mavic mini.

CRKrogh Posted at 8-6 02:19
Thank You for getting back on this.
Well, I suspected as much - but is it then possible to reassign the drones, ie. by either moving them to my account ot re-enable them from my account?

As I have explained above, sorry to let you know that the drones are unable to be reassigned. The drone will show to your avatar automatically only when you activated it with the related DJI account. Thanks for your kind understanding.

Icey Posted at 8-6 23:58
Hi! I would like to know this too, as I just recently got a great second hand mavic mini.

Kindly please refer to the reply on the floor 7#, thanks.

CRKrogh Posted at 8-6 02:19
Thank You for getting back on this.
Well, I suspected as much - but is it then possible to reassign the drones, ie. by either moving them to my account ot re-enable them from my account?

Hi, CRKrogh. I'm afraid that is not going to be possible since they were activated with different email addresses.

Thank you so much for understanding.

DJI Diana--
I have the same issue but I'm pretty sure I registered my P3A using the same email address back in '15. My MA2 I purchased shows correctly so would love to see the P3A too.  Can you help?

I bought my P3A new and I'm the only owner so curious why it doesn't show up. Thanks!

RobZilla Posted at 1-2 09:46
DJI Diana--
I have the same issue but I'm pretty sure I registered my P3A using the same email address back in '15. My MA2 I purchased shows correctly so would love to see the P3A too.  Can you help?

Hi RobZilla, I have forwarded your request to the corresponding team, if there is an update, we'll keep you updated. Thanks.