Please select Into the mobile phone version | Continue to access the computer ver.
Cracks in mavic air 2 shell
12
5570 65 2020-7-29
Uploading and Loding Picture ...(0/1)
o(^-^)o
DJI Natalia
Administrator

Offline

fans8d234000 Posted at 1-15 19:44
Thanks so much.
I’m in Melb. Australia, they fixed within a week under warranty. Really pleased with the service

You're welcome. Glad to know that everything went smoothly. Hope you have a nice day.
2021-1-16
Use props
djiuser_cS2dtka1S94b
lvl.2

United States
Offline

DJI Susan Posted at 2020-7-29 02:20
Hi willempost, I am sorry for the issue. As you had sent the drone to our service center, the local teams will help when they receive your drone. If any assistance is needed during the service, please feel free to let me know and send me the case number, I'm here to help.

I have the same issue trying to contact support but kick me out of the page , any help please?
2021-1-20
Use props
DJI Natalia
Administrator

Offline

djiuser_cS2dtka1S94b Posted at 1-20 19:37
I have the same issue trying to contact support but kick me out of the page , any help please?

Hi there, sorry for the inconvenience caused. Please provide a picture to show the details of the problem, at the same time, please PM me the serial number of your drone. Thanks.
2021-1-20
Use props
Jonathan Guiral
lvl.1
Flight distance : 2465269 ft
Colombia
Offline

Con 5 meses de uso me parece que esto se puede convertir en un gran problema con el tiempo, merecemos una respuesta
2021-1-22
Use props
DJI Natalia
Administrator

Offline

Jonathan Guiral Posted at 1-22 02:42
Con 5 meses de uso me parece que esto se puede convertir en un gran problema con el tiempo, merecemos una respuesta

Hi Jonathan, may I know the specific issue that you encountered?
2021-1-25
Use props
djiuser_mIyihvCWxyHE
lvl.2
Flight distance : 120413 ft
Poland
Offline

I have exactly the same problem. Yesterday I sent the drone to the service
2021-2-1
Use props
Malakai_UK
Captain
Flight distance : 245312 ft
  • >>>
United Kingdom
Offline

I have had less than a handful of flights with my air 2 and I've just spotted these hairline cracks the same as everyone else.

edit: Mine was one of the launch pre-orders if that makes any difference, probably one of the first batches knowing my luck.


2021-2-2
Use props
willempost
lvl.2
Flight distance : 149925 ft
  • >>>
Netherlands
Offline

Yes I had also one of the first
The second one did not show any cracks until now
2021-2-2
Use props
ptecibhotmail.com
lvl.4
Flight distance : 545410 ft
  • >>>
Canada
Offline

Sent to DJI for repair. They're fixing free of charge. Is this issue a design flaw? Can it happen again after fixed by DJI?
20210108_205700.jpg
2021-2-9
Use props
djiuser_IVkWNfkzzlBG
New

United States
Offline

Same thing happened with my dji Mavic Air 2. There are cracks in my shell. I need a replacement
2021-3-8
Use props
DJI Natalia
Administrator

Offline

djiuser_IVkWNfkzzlBG Posted at 3-8 20:00
Same thing happened with my dji Mavic Air 2. There are cracks in my shell. I need a replacement

Hi there, sorry for the inconvenience caused. Please provide a picture to show the details of the problem, at the same time, please PM me the serial number of your drone. Thanks.
2021-3-9
Use props
djiuser_lzSkvWj170PZ
lvl.1
United States
Offline

Mine is really jacked up there dropped it once, from my BED which is 3 feet of the ground!? And that cracked that side a knoced a small piece out. Again dropped it ONCE, I feel like from 1300$ i deserve it to be a bit more durable. Its on that same side to. Im in the process of painting it but will get picks up very soon
2021-3-23
Use props
borodator
New
Flight distance : 521358 ft
Ukraine
Offline

Same here. Never had any crash or hard landing, always carry in Fly More Combo bag and got 2 cracks on both sides. Will contact local dealer today...

2021-4-2
Use props
djiuser_358nfsM4Y55w
New
Australia
Offline

I've just noticed the same crack on my drone. Does the refresh warranty cover it ? Front left shoulder
2021-4-9
Use props
ptecibhotmail.com
lvl.4
Flight distance : 545410 ft
  • >>>
Canada
Offline

I had the same cracks on my Mavic Air 2. Sent it in to be repaired. It was repaired, and a month later, it was cracked again. I've never crashed my Air 2 or abused it.
2021-5-25
Use props
ptecibhotmail.com
lvl.4
Flight distance : 545410 ft
  • >>>
Canada
Offline

I had the same cracks on my Mavic Air 2. Sent it in to be repaired. It was repaired, and a month later, it was cracked again. I've never crashed my Air 2 or abused it.
20210108_205700.jpg
2021-5-25
Use props
ptecibhotmail.com
lvl.4
Flight distance : 545410 ft
  • >>>
Canada
Offline

ptecibhotmail.com Posted at 2-9 10:13
Sent to DJI for repair. They're fixing free of charge. Is this issue a design flaw? Can it happen again after fixed by DJI?[Image]

I think it's a design flaw. I've had my Air 2 repaired by DJI, and the repaired drone is cracking in the same spot.
2021-5-25
Use props
ptecibhotmail.com
lvl.4
Flight distance : 545410 ft
  • >>>
Canada
Offline

Six months later after my Mavic Air 2 was replaced by DJI free of charge for a stress crack near the left front landing leg, I have the same problem, in the same area, with the replaced drone. Never crashed my drone, always extended the props before take off, and always held the drone in my hand when powering on and off. I sent my replaced Mavic Air 2 back today to DJI to be fixed again! Anyone else experiencing problems with stress cracks on the Mavic Air 2???? Is the plastic on this drone good quality?
2021-6-1
Use props
Rustic17
Captain
Flight distance : 1744272 ft
United States
Offline

Mine's in for repair...crack in shell near left, front arm joint.  
2021-6-2
Use props
PAYBACK
Second Officer
Flight distance : 683885 ft
South Africa
Offline

Not a new issue. Same happened with original Mavic. Poor flow on injection molding and poor quality plastics.
2021-6-4
Use props
Aloshka
lvl.1

United States
Offline

I've had my Mavic Air 2 for a few months and I literally flow it less than 10 times. Today before flying I noticed something strange with the arm. Arm hinges were broken and shell was cracked. I never crashed or rough landed. In fact, there isn't one scratch on my drone and you won't distinguish it from brand new. Very very disappointed. This is a design flow. I bought my drone from a thirdparty authorized seller and it has one year warranty. I don't know were to begin
Here's a pic, notice how the screwed plate just popped up and through the crack I can see cracked and broken plastic around the hidden screws inside.
2021-6-21
Use props
fansf72da4e5
lvl.2
Flight distance : 1340007 ft
United States
Offline

djiuser_JdigVjsa0QXB Posted at 2020-10-19 18:50
Well it looks like you're not alone, other people are having this exact same issue with their Mavic air 2 Including myself. My drone has never crashed, it is never had a rough landing, it has never hit anything, it has never had any undue stress on the legs, I don’t let them slam open, and I don’t let them slam closed, I guide them and open them gently. And mine has a stress fracture on the upper left joint. I sent it in to DJI repair today. At some point the company is going to have to acknowledge that this is a design flaw. And they’re going to have to issue a recall and replace the shells with a more structurally sound plastic.[Image]

I have the same issue after only 2 short flights in 1 day as probably the entire run or lot of these models.  We could probably compare serial nimbers and see how many or which lot are affected.  But we won’t online since these numbers are important.  
Don’t know if these are the US or Euro or Asia models affected or all of them.  (Different units used worldwide due to radio frequencies, plugs, software etc.)
DJI knows the number of units affected.  Not sure how they can offer to fix probably a few hundred thousand units.  
2021-7-6
Use props
djiuser_LjqnniCCD73M
lvl.1

United States
Offline

I have the same exact cracks on my Mavic air 2!!! So does my neighbor on his MavAir2!!  I do have DJI care is this going to be fix under that or am I going to send it in a be disappointed?!
A8047AE1-2FF7-499E-B94D-4BE63409E9F4.jpeg
A311DB1B-4EA2-41FF-AD71-BAF7FC621EA6.jpeg
2021-9-26
Use props
ross_impress
lvl.2
Flight distance : 567959 ft
Belgium
Offline

Same issue, at the beginning small hair cracks now it’s coming bigger. What does dji say after thousand and thousand same issues? Is this garanty? Never got a crash or hard landing, battery in/ out softly in my hand, always open props before take off…….
DBB28B2F-0267-4719-A389-81E7D19C4847.jpeg
DF164BBD-E732-4FAF-BA82-9D0FF43058C3.jpeg
2021-11-1
Use props
DaMa
Captain
Flight distance : 811608 ft
  • >>>
Germany
Online

Thousands of thousands ... ??
Maybe by folding the front arms downwards?
2021-11-1
Use props
Downtown391
lvl.1

Australia
Offline

I have the same issue as well. I have not had any rough landings and I take good care of my drone. Reading through this thread seems as though this is an extremely common issue on the product? Bit disappointing really. I hope everyone else had their issues resolved well. I will be making contact with DJI for repairs.
1-2 00:10
Use props
12
Advanced
You need to log in before you can reply Login | Register now

Credit Rules