Hi guys,

My Mavic recently flew away and crashed, flight log information here: https://app.airdata.com/share/ZJshQg

• I was only going up (vertical joystick) when it all of a sudden started flying away (horizontally) at full speed, despite me not touching that dedicated joystick
• it indicates multiple times the error message "not enough force, ESC error"
• battery was well charged
• there was no wind
• radio signal 100% at all times
  

It crashed against trees, resulting in a wing and the camera now being broken. I didn't ask the drone to do anything it did, I will ask DJI for replacing it.  

Looking forward for your opinions

Hi there, I'm sorry about the accident. Please kindly contact our support at the link below to open a case and send the drone in, we'll submit a data analysis to find out the cause if the drone is under warranty. And we will provide you with the corresponding offer based on the analysis result.
http://www.dji.com/support

DJI Natalia Posted at 7-30 02:12
Hi there, I'm sorry about the accident. Please kindly contact our support at the link below to open a case and send the drone in, we'll submit a data analysis to find out the cause if the drone is under warranty. And we will provide you with the corresponding offer based on the analysis result.
http://www.dji.com/support

Hi,
I just did, do you confirm I need to send it to the address in the Netherlands (with the printed document)?
Thanks

Marco123456789 Posted at 7-30 02:40
Hi,
I just did, do you confirm I need to send it to the address in the Netherlands (with the printed document)?
Thanks

I have replied to your PM, kindly please check it, thanks.