Hi, I received my Mavic Air 2 flymore that I purchased from Jessops on the 27th July. I haven't activated the drone yet. I also purchased DJI care refresh through Jessops. I have'nt received any activation code from Jessops or DJI. I am waiting to get the activation code so that i can activate the drone. I know we have 48 hours once we activate the drone but i haven't heard anything from DJI or Jessops about the code yet, so don't want to risk it and breach the 48 hours minimum requirement.

Can anybody please help

It will activate once you turn on your drone for the first time

ting-ting Posted at 7-30 02:43
It will activate once you turn on your drone for the first time

You mean it will activate the DJI Care automatically once i turn on the drone first time?

You have your Air 2 without coverage, while I have coverage but have yet to receive my Air 2. I would rather be you right now.

Hi Sujeeth, just to verify, did you purchase the DJI Care Refresh physical card from the dealer? Could you let me know the serial number of your drone via PM? I'd like to help you check it. Thanks.

DJI Natalia Posted at 7-30 05:05
Hi Sujeeth, just to verify, did you purchase the DJI Care Refresh physical card from the dealer? Could you let me know the serial number of your drone via PM? I'd like to help you check it. Thanks.

Hi Natalia, I bought the Dji care through this link which said i will be having a Email with the activation code sent to me within 24 hours of the purchase.
https://www.jessops.com/p/dji/care-refresh-for-the-mavic-air-2-drone-188816.
I have sent the serial number by PM

djiuser_FgWsTcQo4ZBe Posted at 7-30 03:57
You have your Air 2 without coverage, while I have coverage but have yet to receive my Air 2. I would rather be you right now.

I totally get it. I just wish i bought the Dji Care directly with Dji and not some vendor. Absolutely Rubbish service from Jessops.

Sujeeth Kotian Posted at 7-30 06:00
Hi Natalia, I bought the Dji care through this link which said i will be having a Email with the activation code sent to me within 24 hours of the purchase.
https://www.jessops.com/p/dji/care-refresh-for-the-mavic-air-2-drone-188816.
I have sent the serial number by PM

Hi Sujeeth, I have replied to your PM, kindly please check it, thanks.

DJI Natalia Posted at 7-30 18:16
Hi Sujeeth, I have replied to your PM, kindly please check it, thanks.

Hi Natalia,

There has been a new update. I got an email with activation code from Jessops but it was a code for DJi care refresh PLUS and not Dji care refresh. It has been 48 hours i activated the drone. I need to wait till Monday to ask them for a new activation code. How do i use this code again and bind the Care Refresh to my drone after its been more than 48 hours since i already activate the drone.

Please advice

Sujeeth Kotian Posted at 8-1 07:37
Hi Natalia,

There has been a new update. I got an email with activation code from Jessops but it was a code for DJi care refresh PLUS and not Dji care refresh. It has been 48 hours i activated the drone. I need to wait till Monday to ask them for a new activation code. How do i use this code again and bind the Care Refresh to my drone after its been more than 48 hours since i already activate the drone.

Under this situation, kindly please send an email to djicare@dji.com and provide the new activation code, our related team will help to check and provide further assistance. Thanks.

I received a "DJI Download" email 2 days before my MA2 arrived. The email said nothing about an expiration period, and I didn't bother to attempt to download it until I received my MA2 yesterday. Upload entering the code, I get the message that the code has expired. How do I get a new code? FWIW, the email sent to customers should warm them of an expiration time limit!

davepixelstogo.com Posted at 8-28 08:53
I received a "DJI Download" email 2 days before my MA2 arrived. The email said nothing about an expiration period, and I didn't bother to attempt to download it until I received my MA2 yesterday. Upload entering the code, I get the message that the code has expired. How do I get a new code? FWIW, the email sent to customers should warm them of an expiration time limit!

Hi there, sorry for the inconvenience caused. I have tried but unable to get your case number via your forum account, could you please PM me your case number and provide more details about it? I'll help to check it. Thanks.