brasdio
lvl.1
Portugal
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DJI Susan Posted at 8-5 01:24
Hi there, I had double confirmed your case with the analyst. The reason remains the same, there is no malfunction found.
As mentioned above, when the drone doesn't have enough GPS signal and it is in ATTI mode, even if there are no inputs from the pilot, the aircraft will drift itself.
That may let the pilot feel the aircraft is unresponsive, but it is caused by the weak GPS signal rather than the malfunction. In ATTI mode, the flight hazards increased. For safety concerns, it's suggested that our pilots wait for the drone to collect enough GPS signal first, and fly the aircraft with a good GPS signal environment.
Thank you, the problem is what i told, if thats the rules that dji follow, that we have to wait for the drone to collect enought gps, then nobody in my country would have a drone, all the people i know fly the drones with no gps signal and this never happened to them, thats my big question, why happened to me?
i truly understand what you said and i respect but mostly, i dont agree with it, if thats like that nobody would have drones... i answered directly to your co worker but he was arrogant, and if you see all the emails that he had sent to me you can see, its not a way to take care of customers.
My complaint is that, the person that took care of my case and dji for not taking care of their customers and of course, the 6 months that dji support have my drone, do you think thats right? i think its unacceptable in the first place.
but thank you for spend a little of your time trying to explain to me, its just that i feel that i wasn't treated well as a customer.
further due, i understood what happened but where i can make a real complaint?
the complaint if for the time dji took to answer and for the bad treatment that i got. |
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