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Mavic Mini won't turn on
4983 29 2020-8-1
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kk95
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Portugal
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Hi,

After a few days without turn on the drone, randomly it now won't turn on. It turns on the light when charging but it does not react when the power button is pressed (sometimes it does turn all 4 leds but does not turn on). Any help?

Regards,
Luís
2020-8-1
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Cetacean
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Aloha Luís,

     Be sure you are turning on the Mavic Mini correctly.  You press the on button for a half second and then press again and hold down the button for a second press for two seconds.  That is in the manual.

     Hope this helps!

     Take care and be safe!

Aloha and Drone On!
2020-8-2
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kk95
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Cetacean Posted at 8-2 02:29
Aloha Luís,

     Be sure you are turning on the Mavic Mini correctly.  You press the on button for a half second and then press again and hold down the button for a second press for two seconds.  That is in the manual.

Hi Cetacean,

I've been trying that. Still nothing. The only response I get back from the system is the four leds turning on (not even blinking) for a second.
2020-8-2
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m80116
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Time for a warranty call.
2020-8-2
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kk95
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m80116 Posted at 8-2 06:00
Time for a warranty call.

Seems like it
2020-8-2
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kk95
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Hi all,

Don't know how, but apon insisting it turn on. But bad news, it doesn't turn off....
2020-8-2
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m80116
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interesting... intermittent fault, like the power button isn't properly soldered onto the PCB or it's faulty.
2020-8-2
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Cetacean
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kk95 Posted at 8-2 02:38
Hi Cetacean,

I've been trying that. Still nothing. The only response I get back from the system is the four leds turning on (not even blinking) for a second.

Aloha Luís,

     Before you go that route of making a warranty call, try pressing for one second followed by a one second press and try again with a one second press followed by a two second press.  Everybody's time estimates are different but time itself is quite precise.  

     It may just be that your estimates are slightly off.  That has happened to me before and even with DJI products.  When humans meet machines, humans often get confused - I know I did!  It eventually worked out.

     If playing around with the presses still does not work out, then contact DJI and send it in.  But, they do turn on and off with the same kind of press routine.

     Take care and be safe!

Aloha and Drone On!
2020-8-2
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kk95
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m80116 Posted at 8-2 20:54
interesting... intermittent fault, like the power button isn't properly soldered onto the PCB or it's faulty.

Hi,

I don't believe it's PCB related... I would believe it would be more the microprocessor's fault (even more wierd), since it seems to not count or react to the seconds that I press the power button. I also believe it's not software related since I the flashed the drone with DJI Assistant.
2020-8-3
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kk95
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Cetacean Posted at 8-2 22:07
Aloha Luís,

     Before you go that route of making a warranty call, try pressing for one second followed by a one second press and try again with a one second press followed by a two second press.  Everybody's time estimates are different but time itself is quite precise.  

Hi Cetacean,

The problem is that it doesn't even blink the leds when I press the power button, showing the battery state. Yesterday, I was able to reinstall the firmware on the drone as I told in the previous post, but it did not change the sistem's response. Also, I was able to turn on the drone but hadto forcefully shut it down, since it still didnt react... Also, as I Electronic Engineer, meeting a new machine is no news to me

Thank you for the support.
Regards,
Luís
2020-8-3
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DJI Stephen
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Hello there Luís. I am sorry to know and to read that you are having issues with your DJI Mavic Mini. Since you have the correct process in powering on the said drone ( press the power button once , then press again, and hold for two seconds to turn the DJI Mavic Mini on or off ). Can you please try posting a sample video of the said issue for us to be able to see and assists you further? Thank you.
2020-8-3
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kk95
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DJI Stephen Posted at 8-3 01:37
Hello there Luís. I am sorry to know and to read that you are having issues with your DJI Mavic Mini. Since you have the correct process in powering on the said drone ( press the power button once , then press again, and hold for two seconds to turn the DJI Mavic Mini on or off ). Can you please try posting a sample video of the said issue for us to be able to see and assists you further? Thank you.

Hi,

https://youtu.be/1V1zXOhD8gk

This was before I got it working and while charging. Also I was not trying to turn it on but simply to get it blinking.

Regards, Luis
Edit: Will upload a video before sending it to the warranty later today.
2020-8-3
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Cetacean
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kk95 Posted at 8-3 01:22
Hi Cetacean,

The problem is that it doesn't even blink the leds when I press the power button, showing the battery state. Yesterday, I was able to reinstall the firmware on the drone as I told in the previous post, but it did not change the sistem's response. Also, I was able to turn on the drone but hadto forcefully shut it down, since it still didnt react... Also, as I Electronic Engineer, meeting a new machine is no news to me

Aloha Luís,

     Every journey starts with a few steps.  Sorry to hear you got a lemon.  DJI Stephen should be able to help you resolve the problem.

     Take care and be safe!

Aloha and Drone On!
2020-8-3
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kk95
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Cetacean Posted at 8-3 03:40
Aloha Luís,

     Every journey starts with a few steps.  Sorry to hear you got a lemon.  DJI Stephen should be able to help you resolve the problem.

Hi Cetacean,

Thank you for the kind words. Hopefully I'll resolve things soon.
2020-8-3
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kk95
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Hi all,

Don't know what happened but today, after work hours, the drone decided to work. I was going to film it not turning on the leds but it is fine now. Problably gonna send an e-mail to support anyway to check if it is worth send it back for a check-up.

Regards,
Luís
2020-8-3
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DJI Stephen
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kk95 Posted at 8-3 01:43
Hi,

https://youtu.be/1V1zXOhD8gk

Hi there Luis. Thank you for the reply and for the video link you have posted. Since this issue is happening on your DJI Mavic Mini. I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a professional team that will do there best to check the said DJI drone and give out the best resolution for this issue. We hope to hear from you soon and looking forward to resolve this issue as soon as possible. Thank for your understanding.
2020-8-4
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kk95
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DJI Stephen Posted at 8-4 01:21
Hi there Luis. Thank you for the reply and for the video link you have posted. Since this issue is happening on your DJI Mavic Mini. I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a professional team that will do there best to check the said DJI drone and give out the best resolution for this issue. We hope to hear from you soon and looking forward to resolve this issue as soon as possible. Thank for your understanding.

Hi Stephen,

Will do. Thank for the support.

Regards,
Luis
2020-8-4
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DJI Stephen
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kk95 Posted at 8-4 01:24
Hi Stephen,

Will do. Thank for the support.

Hi there Luis. You are very much welcome and if you have any other concerns or inquiries with DJI. Please feel free to post it here at DJI Forum. We are here to help and support you. Thank you.
2020-8-5
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Jason Kibaru Ngugi
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Kenya
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Hi all

I have a similar issue with my DJI Mini 2 not powering up !
this seems to be a manufacturer defect very stressing .

Am Based in Nairobi , Kenya I cannot use my drone now
3-20 10:05
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kk95
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Flight distance : 68766 ft
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Hi Jason,

I had to send it back to DJI. It was a manufacturer defect...

I'm sorry to hear that you had the same problem.
3-20 10:35
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Satstream
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Germany
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Got the same problem with the Mavic mini, no chance to turn on. Mavic mini is exactly 1 year old. I sent it to the EU Service Center in the Netherlands for repair!
3-21 04:07
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kk95
lvl.2
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Portugal
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Hi Satstream,

Sorry to hear that! Good luck
3-21 06:24
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Rushi31
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India
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same problem  
https://drive.google.com/file/d/1zsdA20dj6mzgomXjs2u8ERGaak6ckUCo/view?usp=sharing
Mavic Mini is not starting all 3 battery are full and press an press and hold for 4 sec
v01.00.0400

plz help me
4-24 02:35
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cowolter
lvl.1

United States
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I had a similar issue. It turns out it was a faulty battery... it wouldn't charge. Wasnt the charger.

Got an exchange and the new bird has successfully logged its first flight.
4-24 02:55
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Rushi31
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India
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cowolter Posted at 4-24 02:55
I had a similar issue. It turns out it was a faulty battery... it wouldn't charge. Wasnt the charger.

Got an exchange and the new bird has successfully logged its first flight.

I have 2 Mavic Mini but 1 is fine I have that problem with 2 mini I have used all 6 battery with both mini all batterys are fine
4-24 03:44
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kk95
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Hi,

In my case, it wasn't the battery... It was the "Power ESC Board Module".
4-27 02:32
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djiuser_zbkZGxwwi8LX
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Ireland
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My drone just tried to go on fire after starting
10-18 06:23
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djiuser_JfU6IXZ3plWe
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Switzerland
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Same problem here. I've not used the drone for couple months and now the drone does not start-up. I've tried different timings for pressing the button, but unfortunately only the lights go on and not the drone itself.
11-5 10:49
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Rosie Hewitson
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United Kingdom
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Hi can someone help. I'm in england, I have tried opening a repair request but it seems to be in a loop that sends me back to the menu page. I have tried ringing the UK number but apparently due to ' ooany simultaneous calls I can not be connected'
yesterday 12:44
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Maxi3D
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It could be dirty connections on your battery terminals.
yesterday 12:53
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