DJI Stephen
DJI team
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Hello there abrown84. I am sorry for the trouble this has caused and thank you for reaching out. The said remote controller might be in a hibernated state. I would recommend to please try charging the remote controller for 2 hours to isolate the issue. If issue still persists, kindly please provide a short video of the said issue. In addition, I will be posting an image for more details for the recommended output for the charger. Please keep us posted for better assistance. Thank you.
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