djiuser_ZAr0g7JFXick
lvl.1
Flight distance : 811437 ft
Romania
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DJI Susan Posted at 8-5 01:38
Hi there, thank you for your prompt response, as per the damage assessment, the case was not covered under warranty because of the physical damages on the gimbal, you can check the damage assessment picture at this site: https://repair.dji.com/en/support/RepairTrace
I will ask the local team to double-check. At the same time, please provide your contact info to me so and try to escalate your case to the higher department if necessary.
Hi,
The DJI Ge informed us about the existance of a physical damage on the gimbal, but as we've mentioned we did not hit in any way the drone, more than that we handle it with exagerated gentleness. As also had noticed (in written) the person who received the drone in the seller's behalf.
We do not know what happened after we left the product in the store and on the way to service to Germany.
The first info regarding the status of repair came after 2 weeks. In spite of our questions on how such a damage could occure, we did not receive any clarifications. We also have a picture of the product that was taken before delivering the drone to the service, showing an intact physical drone.
The drone, as we all know, has an anti impact sensor on below surface, so how can we hit it during usage? (from what we saw the gimbal is damaged on the below side).
As contact data please use the following mail adress: stelian.banoti@madsmartadvertising.ro
Thank you |
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