So I was going to use my Action for some time lapse video and so I set it up on my tripod and turned it on. When I turned it on I noticed that the screen was black and if I pressed the record button nothing happened. If I tried to swipe on the video format it was in responsive. If I tried to swipe to see what was on the SD card it was unresponsive. The only part that is responsive is the settings menu. I went in there and did a full factory restore and after it came back on, the results were the same.
Has anyone else had this issue with their action? Is the thing bricked (that would suck)?
anthonyb Posted at 8-5 18:31
Do you see it on your phone through the Mimo app? Can you re run the firmware update?
I do see it on my phone in the MIMO app, and it does try to connect to it, but never does. After I hit the connect button, it tries to connect and then just goes back to showing the connect button again.
I looked on the support page for the Osmo Action and it seems there is a newer FW (1.09.00.10), I downloaded that to my computer and when I get home from work, I am going to try and get that onto the action and see if that corrects the issue.
Hi. I am sorry for the trouble this has caused. With regards to this concern. Kindly please update the firmware of the DJI Osmo Action to isolate the issue. Please keep us posted for further assistance, Thank you.
So I called support, told them the issue and everything I did to try and correct it and they told me to open up a repair request, which I did, so lets see what happens next.
The funny thing is of course my DJI Care Refresh expired back in May... So lets see how much this costs me.
Update on my Osmo.... seems the rear screen is bad and they need to replace it... So $35 for the screen and $65 for labor... $100... and of course my DJI Care ran out less than a month ago. :/
So it seems they sent me back a refurbished Osmo Action to replace the one I sent them, which I am fine with, and I was able to purchase a new DJI Care refresh. One thing that made me sad is because they kept my old unit, they also kept my SD card. My fault though for leaving it in there as I thought they were going to need it for testing purposes...