DJI Natalia
Administrator
Offline
|
PHWhiteJr Posted at 8-23 16:24
I have a similar problem. I had not used my Mavic 2 Pro in many months and pulled it out today. It worked fine the last time I used it, by the way. When I tried to use it today of course the first thing I had to do was update the firmware for both the remote controller and the aircraft, as well as the Fly Safe Database. After attempting to update the firmware my DJI GO 4 app kept freezing up requiring me to re-boot the tablet that I use to fly with. The remote controller keeps losing contact with the aircraft even when only a few meters away. I was unable to actually update the Fly Safe Database because of the repeated loss of connection. I thought it might be a problem with my tablet so I installed DJI GO 4 on my iPhone 8 and tried to use that instead of the tablet but the results were the same. I am able to start the aircraft and fly a very short distance before losing connection and then the aircraft automatically returns to the point of take-off. One more thing, the remote controller keeps giving me messages of "Mag Interference - Check App" and "Binding" however there is nothing present that would be generating magnetic interference. I am unable to fly until this is resolved, help! Thanks, Paul.
Hi Paul, I'm sorry to hear about the issue with your drone. Kindly please contact our support team via http://www.dji.com/support, record a video or provide a screenshot of the error message, our team will help to check it and provide further assistance. Thanks. |
|