Rustic17
Captain
Flight distance : 2716936 ft
United States
Offline
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I just had a chat with Tech Support...not real productive...
• Thank you for contacting DJI Technical Support.
My name is Daniel.
How may I help you today?
• Hi...my question is about the Mavic Air 2 battery. Below what percentage do you have to go to then recharge to 100% and get the number of charges counter to increase???
• You can discharge it to 10% then you can recharge again to 100%
• 10:51
• I have heard if you drop below 30% and then recharge to 100% that will increase the battery charge counter.
• Yes, that's fine.
• 10:52
• But what is the bottom number. I know if I only discharge to 65% and then recharge to 100% that will not increase the counter. What is the lowest percentage I need to go to???
• It's 10%
• 10:54
• So if I discharge to 15% and then charge to 100%, that will not increase the counter???
• It's fine, as long as it's below 60%
• 10:56
• Do you even know what the counter is??? When you check the battery status it tells you how many times the battery has been charged. This counter gives you an indication of how many charges the battery has had.
• Yes.
• 10:58
• So, you've told me 10%, 60%...what is the % I have to get below before the counter is going to increase??
• It's 10% for the charge cycle.
• 11:00
• Some earlier DJI batteries had a cumulative feature. I charge 35% one day, 55% the next...that totals 90%. Then the counter increases by one. Does the Mavic Air 2 battery do that???
• 11:03
• Thank you for patiently waiting.
• No problem
• Thank you.
• 11:07
• The Mavic Air 2 battery has the Auto-Discharging function, but users cannot set up the days before the battery starts to self-discharge if it is kept idle for a certain period of time.
After the battery is fully charged and been kept idle for one day, the battery level will automatically discharge to 96% so that the battery is protected. After the battery has been kept idle for five days, the battery level will discharge to 60%.
In regards to the specific question if the Mavic Air 2 has the same feature, we will need to check this further with our designated team. You will hear back from us via email once an update is available within 24 to 48 business hours.
For us to proceed, please provide the following information:
- Your full name:
- Email address:
- Serial Number of the battery:
- Firmware version of the drone:
- Mobile device used:
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