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Serial # for DJI care
447 4 2020-8-7
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Wiz33
lvl.4
Flight distance : 35994 ft
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United States
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Got my Air 2 at the office today, unpacked everything to start charging and when it comes time to leave. I just put everything in the Fly More Bag and left. Now that I'm home, I remembered that I had to use the serial on the Box for DJI care registration on the Mini. Is this the same with the Air 2 or is the serial also on the aircraft? If Not, guess, I'll have to run back to the office over the weekend.
2020-8-7
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Wiz33
lvl.4
Flight distance : 35994 ft
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United States
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NVM, I tried the one inside the battery bay and it worked. Save me a trip back to the office for the box.
2020-8-7
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Rustic17
Second Officer
Flight distance : 2733760 ft
United States
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I think it's the one on the box...not the drone.

Correction:  They are both the same

Make sure they're asking for the drone serial number and not the RC.


2020-8-7
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Wiz33
lvl.4
Flight distance : 35994 ft
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United States
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Rustic17 Posted at 8-7 19:10
I think it's the one on the box...not the drone.

Correction:  They are both the same

That's what I thought as I had to use the box serial getting care refresh for the Mini but the The Air 2 Care page asked for the Aircraft Serial so I put in the one I see inside the aircraft battery bay and it checks out and I went ahead and purchased it and it automatically linked up with a gimbal serial also so everything seems to be fine.
2020-8-7
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DJI Natalia
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Wiz33 Posted at 8-7 18:41
NVM, I tried the one inside the battery bay and it worked. Save me a trip back to the office for the box.

Glad to know that you have sorted it out. Happy flying.
2020-8-8
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