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OM3 Activation Problem
115 2 8-7 20:32
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papa_meet
lvl.1

Malaysia
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I just bought DJI Osmo Mobile 3 and follow the instruction given. But after connected to phone's bluetooth there is no activation page like appear at the tutorial. Anyone having the same problem like me ? any sollution ? ive chat with DJI customer care and they asked me to return to the seller. That will be my last option if no other sollution to this problem. I dont know this Dji product is so complicated since need to be activated etc. Why not just give a product that plug and play.
8-7 20:32
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djiuser_RAjeRISxa60L
lvl.1
Flight distance : 112959 ft
United States
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I also bought this device and used it the first day.  I was able to “upgrade” and connect to the OM3 everything seem to work perfectly. I used active track was able to perform a couple pano shots and created one story via Mimo and registered  I removed my phone and finished charging the Osmo Mobile 3 to full power.  The very next connection every attempt to connect with Mimo a message responds unable to Activate the device.  I the IPhone Bluetooth screen OM3 connection shows connected but the Mimo app doesn’t recognize the connection.
8-8 14:44
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DJI Natalia
Administrator

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Hi papa_meet, I'm sorry to hear about the issue with your Osmo Mobile 3, could you PM me the serial number of the OM3? I'd like to help you check it. Thanks.
8-8 19:26
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