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Mavic Air 2 fly away
433 20 8-8 14:25
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fansb2d1738b
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Flight distance : 35791 ft
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I took my MA2 out for its second flight today. It ended up at the bottom of the lake. This is what I sent to DJI:

Started drone and it said barometer error please restart. I restarted and it said the same thing. I was going to pack up and come home but I tried once more. It started fine with no errors. I gave it a minute to see if any errors appeared but they didn’t. So I took off and it was about  20 meters away and 20 high at a guess and it just suddenly started to drop. It hit the water but bounced up and hovered. I had no control over it at this time it had lost connection. After a few minutes, it climbed up high like it was in return to home mode. It got about 30 meters up then suddenly dropped like a stone and hit the water upside down and sank.

I have DJI care refresh and I stupidly thought it covered everything, only to find out its useless if the drone flies away and you can't retrieve it.

So now I've put a claim in with DJI for a fly away. How do these usually go? It was 100% not user error as i had no errors before take off, connected to loads of satellites. Battery was 50%. When the remote lost connection it should have flown home and looked like it was. Only to drop.
8-8 14:25
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VanzPix
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Flight distance : 115220 ft
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Did you send the dji flight logs? so they can see if the problem really comes from the drone
8-8 14:48
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fansb2d1738b
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VanzPix Posted at 8-8 14:48
Did you send the dji flight logs? so they can see if the problem really comes from the drone

Yes buddy they asked me to upload them and I did, I think. I'll be honest I don't frequent the forums since my first phantom years ago. I remember then it could be tricky to prove user error vs hardware/software fault. I was just wondering what the process is like now.
8-8 14:51
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VanzPix
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France
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fansb2d1738b Posted at 8-8 14:51
Yes buddy they asked me to upload them and I did, I think. I'll be honest I don't frequent the forums since my first phantom years ago. I remember then it could be tricky to prove user error vs hardware/software fault. I was just wondering what the process is like now.

Strange agreement that they do not replace it has already happened to an acquaintance who lost his pro mavic in the water without being able to recover it and dji after seeing the flight log and that it is indeed the drone that had a problem received a new one.
I cross my fingers for you and they find a solution
8-8 14:59
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lemonheels
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VanzPix Posted at 8-8 14:59
Strange agreement that they do not replace it has already happened to an acquaintance who lost his pro mavic in the water without being able to recover it and dji after seeing the flight log and that it is indeed the drone that had a problem received a new one.
I cross my fingers for you and they find a solution

That's good to hear. Thanks for your reply!
8-8 15:01
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lemonheels
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I'll just add that I synced my flight logs to an online tool and its not showing the flight today where I had a fly away. The last record is the first and only flight I had on the MA2. It's also missing loads from my previous Mavic pro.
8-8 15:04
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The Saint
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prob not a good idea to right out over water if you're not sure how your drone will fly.  I admit I've done it before, ignore error and reboot until it goes away, but then I try to stick around close to see how it reacts.  in particular up down left right cc cow....get a good feel for it, see if you notice anything different right away.
8-8 15:56
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lemonheels
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The Saint Posted at 8-8 15:56
prob not a good idea to right out over water if you're not sure how your drone will fly.  I admit I've done it before, ignore error and reboot until it goes away, but then I try to stick around close to see how it reacts.  in particular up down left right cc cow....get a good feel for it, see if you notice anything different right away.

In hindsight, you're probably right. In my defense though in years of flying 3 different DJI drones I'd never seen this error. When the error said restart to fix it, I thought, well can't be too serious if it's telling me to just restart it. Then I did give it a few minutes to settle when the error disappeared. I let it sit on with the props going for a bit. The error never reappeared. There was no way I was risking it if I saw any more irregularities. I'm kind of glad I was over the water, I wasn't flying over people's heads but it's possible it could have been above someones head if I hadn't set it out before it dropped out of the sky.
8-8 16:06
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fans812df717
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Flight distance : 526795 ft
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If DJI determines that it is not a pilot error than it will be a warranty claim and you may get a new bird without having to send in the old one. This happened to me a couple of years ago when I sunk my DJI Spark in the ocean in Iceland. All I needed to do was uploading my flight log and after a few days I got confirmation from DJI. I was really impressed that they resolved the matter quickly.
Good luck and happy flying!
8-8 17:04
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lemonheels
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fans812df717 Posted at 8-8 17:04
If DJI determines that it is not a pilot error than it will be a warranty claim and you may get a new bird without having to send in the old one. This happened to me a couple of years ago when I sunk my DJI Spark in the ocean in Iceland. All I needed to do was uploading my flight log and after a few days I got confirmation from DJI. I was really impressed that they resolved the matter quickly.
Good luck and happy flying!

Cheers bud, only thing is this is the first time I've ever looked at my flight logs and today's doesn't appear to be there, but at least I've got this to prove where it went.
8-8 17:07
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DJI Natalia
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Hi fansb2d1738b, I'm sorry for your loss. I have managed to get your case number, as per check, your drone still under the warranty period, our team will help to apply the data analysis and provide the proper resolution based on the analysis result. You are recommended to wait patiently for the update of the case. If there is any further assistance needed, please feel free to let me know. Thanks.
8-8 19:12
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lemonheels
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DJI Natalia Posted at 8-8 19:12
Hi fansb2d1738b, I'm sorry for your loss. I have managed to get your case number, as per check, your drone still under the warranty period, our team will help to apply the data analysis and provide the proper resolution based on the analysis result. You are recommended to wait patiently for the update of the case. If there is any further assistance needed, please feel free to let me know. Thanks.

Thanks, Natallia, I just wanted to see was this common. I uploaded my flight logs but they don't seem to show a log for yesterday's flight.
8-9 03:34
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DJI Natalia
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lemonheels Posted at 8-9 03:34
Thanks, Natallia, I just wanted to see was this common. I uploaded my flight logs but they don't seem to show a log for yesterday's flight.

I also tried to pull out your flight record but only a flight on May was synced. Could you please check your flight records again and see if you can see it in your Flight Data Center.
8-10 00:44
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djiuser_sV6h33Ganxlx
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lemonheels Posted at 8-8 17:07
Cheers bud, only thing is this is the first time I've ever looked at my flight logs and today's doesn't appear to be there, but at least I've got this to prove where it went.[view_image]

Ooh, how did you manage to export the log files? I spent 2 hours and I couldn't do
8-10 02:39
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lemonheels
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DJI Natalia Posted at 8-10 00:44
I also tried to pull out your flight record but only a flight on May was synced. Could you please check your flight records again and see if you can see it in your Flight Data Center.

Doubled checked, as i said above thats the last flight showing in my logs. But as you can see from the pic above find my drone shows the drone in the water so it was connected. Is this common not to log the flight?
8-10 02:55
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lemonheels
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djiuser_sV6h33Ganxlx Posted at 8-10 02:39
Ooh, how did you manage to export the log files? I spent 2 hours and I couldn't do

It's just automatic upload within the app buddy.
8-10 02:55
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djiuser_sV6h33Ganxlx
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lemonheels Posted at 8-10 02:55
Doubled checked, as i said above thats the last flight showing in my logs. But as you can see from the pic above find my drone shows the drone in the water so it was connected. Is this common not to log the flight?[view_image][view_image]

Hey buddy, I was able to watch this, thanks.
BUT, now we need to learn how to export the file to .txt
8-10 03:07
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Georgiy Gladkov
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DJI Natalia Posted at 8-10 00:44
I also tried to pull out your flight record but only a flight on May was synced. Could you please check your flight records again and see if you can see it in your Flight Data Center.

Natalia ,  you Administrator ? I`m sorry  , I'm new user to the forum but have been flying for 2 years. I had a problem with the air mavic 2. He, too, drowned on his own. And there was nothing I could do. What should I do ? Where should I go?)
Regards

8-10 03:30
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lemonheels
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Georgiy Gladkov Posted at 8-10 03:30
Natalia ,  you Administrator ? I`m sorry  , I'm new user to the forum but have been flying for 2 years. I had a problem with the air mavic 2. He, too, drowned on his own. And there was nothing I could do. What should I do ? Where should I go?)
Regards

I contacted DJI support via Facebook messenger and they took all my details there buddy.
8-10 04:49
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DJI Natalia
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lemonheels Posted at 8-10 02:55
Doubled checked, as i said above thats the last flight showing in my logs. But as you can see from the pic above find my drone shows the drone in the water so it was connected. Is this common not to log the flight?[view_image][view_image]

Hi lemonheels, our team has replied to your email, kindly please check it. Should there any further concerns, please reply to the email, our team will follow up on it. Thanks.
8-12 00:46
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DJI Natalia
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Georgiy Gladkov Posted at 8-10 03:30
Natalia ,  you Administrator ? I`m sorry  , I'm new user to the forum but have been flying for 2 years. I had a problem with the air mavic 2. He, too, drowned on his own. And there was nothing I could do. What should I do ? Where should I go?)
Regards

Hi Georgiy, may I know what happened to your drone, please? Kindly please contact our support team via http://www.dji.com/support and provide us with more details, we'll do our best to help. Thanks.
8-12 00:50
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