Streamside
lvl.2
United States
Offline
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DJI Natalia Posted at 8-9 01:21
Hi Streamside, I'm sorry to hear about your frustration, I have managed to get your case number via your forum account, it has been escalated to our supervisor team to follow up, if there is an update, we'll let you know. Thanks for your patience. Thank you very much, Natalia. My apologies for forgetting to include my case number CAS-4666199-J3V6Y1.
A suggestion I would like to offer to DJI management is to give the customer service reps the ability to contact the repair department directly to find out what is going on, especially in situations like mine where there is clearly something amiss. It already takes a long while to speak to a representative because of how busy the phone lines are. To finally get a hold of a rep and find that they are powerless to access any more information than I can find by checking online for the repair status myself is very frustrating.
Thanks again for your help. |
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