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Mavic Air 1 Camera focus problem
104 8 8-9 00:32
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nettunorobertogmail.com
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Flight distance : 4134 ft

Italy
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Hi guys, I have a problem with my camera, it only focuses on near objects while far ones are out of focus. I'll put an example. I was thinking of removing the lens and seeing if rotating it could correct this problem. Has anyone had this problem? advice from who took the gimbal and the camera apart? Thank you
2020-08-09 10.31.15.jpg
2020-08-09 10.31.26.jpg
8-9 00:32
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A J
Captain
Flight distance : 12840059 ft
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United Kingdom
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Try resetting the camera in the app and calibrate the gimbal - sometimes that worked
8-9 01:15
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nettunorobertogmail.com
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Flight distance : 4134 ft

Italy
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A J Posted at 8-9 01:15
Try resetting the camera in the app and calibrate the gimbal - sometimes that worked

Friend I did it but the result looks the same
8-9 02:04
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A J
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nettunorobertogmail.com Posted at 8-9 02:04
Friend I did it but the result looks the same

And have you refreshed the firmware using Assistant 2?
8-9 02:05
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nettunorobertogmail.com
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Flight distance : 4134 ft

Italy
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A J Posted at 8-9 02:05
And have you refreshed the firmware using Assistant 2?

Yes, same version reflash
8-9 02:31
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nettunorobertogmail.com
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Flight distance : 4134 ft

Italy
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It seems like a physical problem of the optics, you know when you take a webcam and rotate the optics, change the focus until you adjust it
8-9 02:32
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A J
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nettunorobertogmail.com Posted at 8-9 02:32
It seems like a physical problem of the optics, you know when you take a webcam and rotate the optics, change the focus until you adjust it

I’d ship it back for replacement
8-9 02:59
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nettunorobertogmail.com
lvl.2
Flight distance : 4134 ft

Italy
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is out of warranty
8-9 04:13
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DJI Stephen
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Hello there nettunorobertogmail.com. I am sorry to read and to know that you are having issues with your DJI Mavic Air. Since you have done multiple troubleshooting steps that could possibly rectify the issue on your drone. However, it seems that the problem persists, we highly recommend you to contact our DJI support team at ( https://www.dji.com/support ) for further assistance and for further evaluation of the said DJI drone. Again I am sorry for the trouble this has caused and thank you for your understanding.
8-10 19:17
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