DJI Susan
Administrator
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Hi vix drone, I had checked the case, as per your description about the crash, the drone lost control and aircraft hit a house, so we may suggest applying for data analysis to check the reason of the accident, if the accident is not caused by the pilot, the service will be covered. So we asked for the detailed info.
May I double confirm if you would love to use the DJI Care Refresh directly? If so, I will ask the proper team to help and send you the DJI Care Refresh quotation asap in working hours. Look forward to hearing back from you. |
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