Mavic Air 2 lost and drowned in the Russian lake
830 1 2020-8-10
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Georgy Gladkov
lvl.1
Flight distance : 35755 ft

Russia
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Hi!
I lost my new Mavic Air 2. It happened 3 days ago.
near St. Petersburg, Russia


Bought a week ago from DJI Official Store. (Https://djispb.ru)




It was a mysterious and unexpected loss of signal 100 meters from me.


Takeoff (with a good GPS signal and all safety - according to the instructions)
Was far from the city, good weather, weak wind 4 m / s, flew around the island, took the necessary frames and flew 13% back to the point of the house. 150-200 meters left
The drone was flying over the water in my direction, suddenly lost contact with the remote control.
The remote did not show GPS and compass
and I was trying to do something. But he didn't answer my commands. I tried my best with the controller, but only tried to pick it up and point it to the ground. but there was no more signal - so I didn't even pilot it (soon the connection was completely cut off, and at the last moment I saw, it seemed, the drone landed on the water


I was sailing in a boat, according to the coordinates - where the drone fell into the water and after 10 minutes it disappeared.


We don't have official services in Russia, and I don't have my new favorite drone right now - what should I do?
Please help me
Regards, Georgiy

2020-8-10
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DJI Natalia
Administrator

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Hi Georgy, we are so sorry for your loss, if the drone is still under warranty, please contact our support team www.dji.com/support to start a ticket for the data analysis, we will help to check what happened and provide the proper resolution.
2020-8-10
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