Help - What items to send in for replacement???
781 1 2020-8-10
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scotts1919
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United States
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Hello all. New mavic mini owner here. I have been flying with no problems but on friday i crashed my mavic mini. I purchase dji care refresh (thank god) and i filled out a case online with dji. Im confused as to what i need to send in to get a replacement unit? The only item thats is daaged is the actual drone, is that all i need to send in to get a new one sent back to me? I think i figured it out but i havent receid a return shipping label for replacement, is that provided? my case is -
CAS-4807139-S9V1P8


thanks
2020-8-10
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi scotts1919, for the Mavic series, the aircraft, gimbal, camera, propellers, and battery can be replaced under DJI Care Refresh, you could send them all or just the damaged parts.
The shipping label usually will be sent within 24-48 working hours if your address is eligible for it, we will inform the team to issue it as soon as possible. Appreciate your patience.
2020-8-10
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