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Firmware Update Error "Reason: 0x020b0004"
223 3 8-11 06:13
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DavidWalter
lvl.1
Flight distance : 83245 ft
United States
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I recently tried to do a firmware update because my Mavic Pro is "unable to fly" until I finish the update.

I've tried twice now and the update fails when it reaches 100% and restarted the equipment between both attempts.*
Attached is a screenshot of the error "reason" (Reason: 0x020b0004)

I've tried the firmware update twice this morning and can't fly my drone until I resolve this.

Does anyone know what the issue might be?


Screenshot_20200811-094719.jpg

Screenshot of Error Message

Screenshot of Error Message
8-11 06:13
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DJI Stephen
Super Moderator

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Hello there DavidWalter. I am sorry for the trouble this has caused and thank you for reaching out. Since you are getting an error message of Firmware Update Error " Reason: 0x020b0004 ". I would recommend for you to contact our DJI Support Team at  https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a professional team that will do there best to check  the said DJI drone and will give out the best resolution for this issue. Again, I am sorry for the trouble this has caused and thank you for your understanding.
8-11 19:41
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djiuser_exctPzj4GORW
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United States
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What was  the resolution? I have the same error.
9-1 19:08
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DJI Susan
Administrator

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djiuser_exctPzj4GORW Posted at 9-1 19:08
What was  the resolution? I have the same error.

Please try to restart the drone and update again, besides, you may try to update via DJI Assistant 2 on the computer. If the error persists after trying to reupdate the firmware multiple times, you may send the drone back for service.
Please fill out the online repair request on our official web and then send it back. Here is the link: https://repair.dji.com/repair/index
9-1 23:21
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