Hardware: DJI Phantom 4 - Samsung S10 (SM-G975F) soft version Android 10 and Samsung S7 edge (SM-G935F) soft version 8.0.0.


After the last firmware update (with cell phone) my drone doesnt send image to my phone so i cant flight properly.
The second time ive tried to see if it, at least, flight without video it looses control, did a flip and stays upside down. After that the camera went mad pointing wherever.
When i tried to reinstall the firmware (with a pc) it gives me an error (10 times uploaded error log) so i have factory reseted it but the error still 0cyJAgAABAgQIECBAgACB8gWKJMeBPMXxjG2WYuFQ6/Oh/GVjBAIECBAgQIAAAQIECBCookAqcvwPkNWEmiOW4DAAAAAASUVORK5CYII=[/img]


Please help me.
Marcelo

I am sorry to hear about the issue, Marcelo. May I know if the drone got damaged from the accident? If so, you are suggested to send the drone back for diagnosis and service. We will check the drone when we receive it. If you are located in Paraguay, you can contact the dealer or support via email at http://www.dji.com/support for further assistance.

DJI Susan Posted at 8-11 20:12
I am sorry to hear about the issue, Marcelo. May I know if the drone got damaged from the accident? If so, you are suggested to send the drone back for diagnosis and service. We will check the drone when we receive it. If you are located in Paraguay, you can contact the dealer or support via email at http://www.dji.com/support for further assistance.

Hi Susan. Thanks for answering me.
I think its not damaged. The accident occurs when the drone was landed. It gone crazy and flips with one foot in the ground, like it was stuck.
I have test it again and it flies without sending images to the phone.

DJI Stephen Posted at 8-11 20:28
Hello there Marcelo. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the exact model of your DJI Drone please and can you please try downloading the firmware of the said drone once again at www.dji.com to see if the issue will still persists. Thank you.

Hi Stephen. The exact model is  DJI Phantom 4 Advanced.
Im trying to update it from the "DJI Assistant 2 for Phantom" app instaled on a windows 10 PC.
Can you please give me the exact link to where i have to go?

The "DJI Assistant 2 For Phantom" is a software, not an app. Kindly please download it from the website: https://www.dji.com/phantom-4-adv/info#downloads to your computer, as the picture below shows. Then refer to the tutorial video below to update the firmware. Thanks.

DJI Susan Posted at 8-13 03:42
The "DJI Assistant 2 For Phantom" is a software, not an app. Kindly please download it from the website: https://www.dji.com/phantom-4-adv/info#downloads to your computer, as the picture below shows. Then refer to the tutorial video below to update the firmware. Thanks. [view_image]
https://www.youtube.com/embed/wuvQYXrZeZM

Thanks Susan.
The problem persist.



what else can i do?

Annunakis78 Posted at 8-17 07:35
Thanks Susan.
The problem persist.[view_image]
[view_image]

Sorry for the issue, please contact the dealer to help to send the drone back for service. Or you can contact our support at http://www.dji.com/support to start a case.