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Error:800:record not found
537 6 2020-8-15
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Javier554
lvl.1

United Kingdom
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please i get this error code everytime that i try to fly my drome
2020-8-15
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DJI Natalia
Administrator

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Hi there, sorry for the inconvenience caused. For the error 800 issue, kindly please PM us the below information for better assistance, thanks.
1. The model of your drone;
2. Your DJI account;
3. Your location;
4. The model and OS of your mobile device;
5. The App version.
6. App log (You may upload the log to Dropbox or Google Drive, then share the link with us).
2020-8-15
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Javier554
lvl.1

United Kingdom
Offline

Hi, as you have requested.
Model: DJI PHANTON  3 GL358wA
Account: javier554@hotmail.co.uk
Location: UK London
The model: iphone 11pro max, software version 13.5.1
Please can you help me to fix this.
thank you
2020-8-16
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DJI Natalia
Administrator

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Javier554 Posted at 8-16 01:47
Hi, as you have requested.
Model: DJI PHANTON  3 GL358wA
Account:

Thank you for providing the info, Javier. Please try again now.
2020-8-16
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fans4c01c680
lvl.1
Flight distance : 60010 ft

United States
Offline

Same problem.  I get the error after it asks my to take the quiz.  I get a blank white screen and cannot do anything.  

Phantom 3 Standard
Firmware upgraded today.
iPhone 11.
2020-8-18
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fans4c01c680
lvl.1
Flight distance : 60010 ft

United States
Offline

Same issue.  Phantom 3 Standard.  Updated my firmware today.  Same issue.  Get a white screen.  iPhone 11.
Model W321
Account.  Jeffseidl04@gmail.com
2020-8-18
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DJI Natalia
Administrator

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fans4c01c680 Posted at 8-18 16:29
Same issue.  Phantom 3 Standard.  Updated my firmware today.  Same issue.  Get a white screen.  iPhone 11.
Model W321
Account.  Jeffseidl04@gmail.com

Sorry for that case happened. I'll forward your situation to the related team for a check, you are recommended to try it again later. Thanks.
2020-8-18
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