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Tello Video
2159 8 2020-8-15
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BoostedLV3
lvl.1

Canada
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Hi all, I just recently purchased a Tello, and there appears to be an issue with the video. I took a few sample videos and they all play back in what looks like black and white, but with a whole bunch of purple and green "artifacts". I figured maybe it was a fluke so I called for a return and reorder of another one. Well this one appears to be exactly the same. Has anyine seen this before?
Tello_Video.jpg
2020-8-15
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djiuser_smHBWGMaSBkL
Second Officer
Flight distance : 134318 ft
South Africa
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I think you should resend tello to the shop. It also happened to my tello. Isn't your phone android?
2020-8-16
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RYZE
Super Moderator

South Africa
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Dear,
Some Android devices may have the problem of compatibility with Tello. In regarding this, we respectfully suggest you try the compatible devices, if the same problem occurs with the recommended device, please send the drone back for a furthur examination.

We value your precious feedback, could you please provide us the screenshot of the version of your Android system? We will diliver the information to our R&D deparment. The recommended devices list is published on offcial website as well, any modification and update will be renewed timely.
https://www.ryzerobotics.com/tello/downloads
Anyway, we apology for the inconvenience brought to you.
2020-8-17
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RYZE
Super Moderator

South Africa
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Dear,
Some Android devices may have the problem of compatibility with Tello. In regarding this, we respectfully suggest you try the compatible devices, if the same problem occurs with the recommended device, please send the drone back for a furthur examination.

We value your precious feedback, could you please provide us the screenshot of the version of your Android system? We will diliver the information to our R&D deparment. The recommended devices list is published on offcial website as well, any modification and update will be renewed timely.
https://www.ryzerobotics.com/tello/downloads

Anyway, we apology for the inconvenience brought to you.

2020-8-17
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Mario Marlet Lettera
lvl.1

Italy
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Riscontro lo stesso problema, le foto nella galleria vengono salvate bene, ma i video in bianco e nero con disturbo verde e viola

Smartphone:Oneplus 8 pro
Sistema: android 10


I have the same problem, in the gallery photography is ok ,but video on gallery b/w with green and violet noise

phone: Oneplus 8pro
android system: 10

Sorry for my bad english
2020-8-25
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A J
Captain
Flight distance : 13838848 ft
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United Kingdom
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RYZE Posted at 8-17 18:09
Dear,
Some Android devices may have the problem of compatibility with Tello. In regarding this, we respectfully suggest you try the compatible devices, if the same problem occurs with the recommended device, please send the drone back for a furthur examination.

Thats good to know
2020-8-30
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Drone#27
lvl.2

United States
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Cool, thanks for sharing!
2020-9-1
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Suren
Captain
Flight distance : 7885013 ft
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New Zealand
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RYZE Posted at 8-17 18:09
Dear,
Some Android devices may have the problem of compatibility with Tello. In regarding this, we respectfully suggest you try the compatible devices, if the same problem occurs with the recommended device, please send the drone back for a furthur examination.

Nice, you from SA, my old Town.
2020-9-24
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MARTINEZX
lvl.4
Poland
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Forget this poor video. Buy Runcam or Insta360go and mount on Tello. Btw maybe its time for Dji to make mini cam.
2-24 11:49
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