DJI Diana
Administrator
Flight distance : 2408 ft
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JimmyStud Posted at 8-17 17:06
Ms. Diana
I checked the Status of my coverage, and yes it is active. I purchased it last month. I checked the other two recommended links and they are the ones that have been running me around in circles. Same things I listed above.. I am just trying to get what was promised me and in the written DJI CARE REFRESH SERVICE AGREEMENT. Tomorrow will be day 4 of getting nothing accomplished.
PLEASE, someone, anyone, help. I am attempting to branch out and add to my COVID failing contracting business, by adding drone video. I have spent over $10,000.00 of the last bit of credit I had. I really need to get this drone back up in the air. Please
Hi JimmyStud, the replacement request under the DJI Care Refresh is applied through the Repair option. Please start with the repair process, and tap "I have a DJI service plan" and finish the process.
The local team will check the drone when they receive the package and send you the repair quotation along with the DJI Care Refresh replacement quoation. When you pay the DJI Care Refresh quotation, the drone will be replaced. Please don't worry.
Besides, you can also use DJI Care Refresh Express replacement service, we will send out the replacement once we receive your drone, which will greatly shorten the time required for replacement. To start with the Express replacement service, after you tap "I have a DJI service plan", a window will pop up for you to use the DJI Care Refresh Express service, click "learn more" to use the DJI Care Refresh Express service. Hope this provides you with some info.
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