Unboxed Battery DoA couldn't even activate drone due to that, how can i check if you can send me a new battery or i can send you the faulty one?
Mavic Pro Platinum (EU)
08QCF9PP1249W2

Sorry to hear about the issue. Could you please tell me the date you purchase the battery? You are suggested to start a service case at https://repair.dji.com/repair/index, fill out the info and attach the proof of purchase, then send the battery back for service.

Hello since it was a gift i dont have any kind of proof of purchase.

DJI Susan Posted at 8-18 00:00
Sorry to hear about the issue. Could you please tell me the date you purchase the battery? You are suggested to start a service case at https://repair.dji.com/repair/index, fill out the info and attach the proof of purchase, then send the battery back for service.

is the fact that it has not yet been activated enough? I read on a different forum that you just require the qr key and activation date to check if it is within the 6 months of warranty

djiuser_cQapxTo4gjP7 Posted at 8-18 11:16
is the fact that it has not yet been activated enough? I read on a different forum that you just require the qr key and activation date to check if it is within the 6 months of warranty

Hi there, sorry for the inconveninece caused. According to DJI's after-sales service policies, You will need to provide a valid proof-of-purchase, receipt or order number (for DJI Direct Sales) for the warranty service. Thanks for your kind understanding.
https://www.dji.com/service/policy?site=brandsite&from=nav

DJI Susan Posted at 8-19 02:01
Hi there, sorry for the inconveninece caused. According to DJI's after-sales service policies, You will need to provide a valid proof-of-purchase, receipt or order number (for DJI Direct Sales) for the warranty service. Thanks for your kind understanding.
https://www.dji.com/service/policy?site=brandsite&from=nav
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i see so it is a policy issue unlike microsoft etc who just ask for a serial and they replace faulty hardware units. Thanks for the info

djiuser_cQapxTo4gjP7 Posted at 8-19 04:46
i see so it is a policy issue unlike microsoft etc who just ask for a serial and they replace faulty hardware units. Thanks for the info

Thank you for your understanding. If it is convenient, please ask the person who sent the gift to you for the proof of purchase for claiming the warranty. Appreciate your cooperation.