Very bad supprt appartment
597 3 2020-8-19
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djiuser_nrPuXG9Pqsq4
lvl.1
Sweden
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Hi                                                                                                                                                                                                               
I had so bad experiment with Dji support.

My Mavic 2 zoom is lost, It is a new one, but the firmware is currupted and need a new softwear to install on it...
So I sent it to Dji support in Neitherland, it took only 2 days to fix firmwaer, but instead to send it back to me,
the dji support sent it to another persson in another country.
Now they do not kow what to do, so they lies and lies and lies.....
Now it is 45 days and still tell lies everytime i chatt with Dji support.
2020-8-19
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DJI Natalia
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Hi there, we are sincerely sorry for all the inconvenience caused. I have managed to get your case number via your forum account, your case has been escalated to our supervisor team to follow up, we'll have someone contact you and do the best to help this out. Thanks.
2020-8-19
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happyslaps
lvl.1
United States
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Can you download shipping label if you used DJI Refresh express??
2020-8-19
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DJI Natalia
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happyslaps Posted at 8-19 20:31
Can you download shipping label if you used DJI Refresh express??

Hi there, I have replied to your post: https://forum.dji.com/forum.php? ... 6orderby%3Ddateline, thanks.
2020-8-19
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